Dispatcher

Job Title: Dispatcher

Job Description

The Dispatcher coordinates and schedules HVAC service technicians for installation, maintenance, and repair calls while delivering exceptional customer service. This role manages daily technician schedules, communicates with customers, maintains accurate service records, and supports the office team with administrative and reporting tasks in a fast-paced environment.

Responsibilities

• Schedule and dispatch HVAC service technicians for installation, maintenance, and repair calls.
• Communicate with customers to confirm appointments, provide updates, and respond to incoming service requests.
• Coordinate technician schedules based on availability, skill set, location, and job priority to optimize efficiency.
• Monitor service calls throughout the day and adjust schedules as needed to handle emergencies, delays, or cancellations.
• Enter and maintain accurate job details, notes, and service records in the company system.
• Support service leadership with daily reporting, job tracking, and general administrative tasks.
• Process work orders, invoices, and required documentation in a timely and accurate manner.
• Follow up with customers after service completion as needed to ensure satisfaction and resolve any outstanding issues.
• Maintain a high level of professionalism and customer service in all phone, email, and in-person interactions.
• Collaborate with technicians and office staff to ensure clear communication and smooth workflow throughout the day.
  
  

Essential Skills

• Previous dispatcher or scheduling experience, preferably in HVAC, construction, plumbing, or a skilled trades environment.
• Strong customer service skills with the ability to handle inbound calls professionally and courteously.
• Proficiency in data entry with strong attention to detail and accuracy.
• Experience providing administrative support in a busy office setting.
• Strong computer skills, including proficiency with Microsoft Outlook and Excel.
• Experience using CRM or ERP systems for scheduling and job tracking.
• Strong phone and verbal communication skills.
• Excellent organizational and time management abilities with the ability to prioritize tasks.
• Ability to multitask and stay calm and focused in a fast-paced environment.
• Comfortable using scheduling software and Microsoft Office applications.
  
  

Additional Skills & Qualifications

• Dispatcher or scheduling experience specifically in an HVAC service environment is a plus.
• Experience with industry-related CRM/ERP platforms is highly beneficial.
• Strong written communication skills for documenting job notes and service records.
• Ability to work collaboratively as part of a close-knit office team.
• Problem-solving mindset with the ability to adapt to changing schedules and priorities.
  
  

Work Environment

You will work onsite in an office environment alongside approximately 16 office staff and a field team of 11 HVAC technicians, as part of a core office team of about 6 people. The schedule is typically Monday through Friday, 8:00 a.m. to 5:00 p.m. The role involves continuous interaction with customers, technicians, and office colleagues, frequent use of phones, computers, scheduling software, CRM/ERP systems, and the Microsoft Office suite. The pace is fast and dynamic, with frequent schedule changes and time-sensitive requests, and the culture emphasizes teamwork, clear communication, and high-quality customer service.

Job Type & Location

This is a Contract position based out of Bohemia, NY.

Pay And Benefits

The pay range for this position is $25.00 - $35.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Bohemia,NY.

Application Deadline

This position is anticipated to close on May 11, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.