What are the responsibilities and job description for the AI Solutions Architect / AI Practice Lead(Only w2) position at Astir IT Solutions, Inc.?
Role: AI Solutions Architect / AI Practice Lead(Only w2)
Location: Chicago IL Hybrid 3 days to office and 2 days remote
Experience Level :15 Years
Key Responsibilities
AI Solution Architecture
- Design and implement AI-powered solutions integrated with Halo ITSM and third-party platforms.
- Develop use cases leveraging Generative AI, Agentic AI, Retrieval Augmented Generation (RAG), and workflow automation.
- Design AI architectures utilizing Halo Open APIs, enterprise applications, knowledge repositories, and operational data sources.
- Evaluate emerging AI technologies and recommend practical business applications.
- Build proof-of-concepts and pilot programs for customers.
Customer Engagement
- Conduct AI discovery workshops with customers.
- Identify opportunities to improve service delivery, automation, knowledge management, and user experience through AI.
- Translate business requirements into AI solution designs.
- Present technical and business concepts to both technical and executive audiences.
- Act as a trusted advisor for AI strategy and adoption.
Solution Development
- Develop integrations between AI platforms and enterprise systems.
- Build AI-powered assistants, knowledge search solutions, virtual agents, and automation workflows.
- Implement AI governance, security, and data privacy best practices.
- Create reusable frameworks, accelerators, and templates.
- Support production AI solutions and troubleshoot complex issues.
Required Qualifications
- 7 years of software development, solution architecture, or enterprise technology consulting experience.
- 3 years of hands-on experience designing or implementing AI solutions.
Strong programming experience in one or more of the following:
- Python
- C#
- JavaScript / Node.js
- Java
- Experience working with REST APIs, JSON, and enterprise integrations.
- Experience with OpenAI, Anthropic, Azure OpenAI, Google Gemini, or similar AI platforms.
- Strong understanding of prompt engineering and AI application design.
- Experience designing customer-facing solutions and leading technical discussions.
- Excellent communication and presentation skills.
- Strong problem-solving and analytical abilities.
Preferred Qualifications
- Experience building Retrieval Augmented Generation (RAG) solutions.
- Experience with vector databases and semantic search technologies.
- Experience with AI agents, copilots, and conversational AI platforms.
- Experience with Microsoft Azure AI Services, Azure OpenAI, Copilot Studio, or Power Platform.
- Experience integrating AI with ITSM, CRM, ERP, HR, or enterprise platforms.
- Experience with HaloITSM or HaloPSA.
- Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), or ITIL practices.
- Experience managing or mentoring technical teams.
- Desired Characteristics
- Strong customer-service and consulting mindset.
- Ability to balance innovation with practical business value.
- Comfortable working with ambiguity and rapidly evolving technologies.
- Passion for learning and evaluating emerging AI capabilities.
- Ability to explain complex technical concepts in business terms.
- Entrepreneurial mindset with a desire to build new service offerings.
- Strong leadership and mentoring capabilities.
If I missed your call ! Please drop me a mail.
Thank you,
Harish
Accounts Manager/Talent Acquisition
Astir IT Solutions, Inc - An E-Verified Company
Email:harishj@astirit.com
Direct : 7326946000*788
50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080
www.astirit.com