AI Solutions Architect / AI Practice Lead(Only w2)

Role: AI Solutions Architect / AI Practice Lead(Only w2)

Location: Chicago IL Hybrid 3 days to office and 2 days remote

Experience Level :15 Years

Key Responsibilities

AI Solution Architecture

• Design and implement AI-powered solutions integrated with Halo ITSM and third-party platforms.
• Develop use cases leveraging Generative AI, Agentic AI, Retrieval Augmented Generation (RAG), and workflow automation.
• Design AI architectures utilizing Halo Open APIs, enterprise applications, knowledge repositories, and operational data sources.
• Evaluate emerging AI technologies and recommend practical business applications.
• Build proof-of-concepts and pilot programs for customers.

Customer Engagement

• Conduct AI discovery workshops with customers.
• Identify opportunities to improve service delivery, automation, knowledge management, and user experience through AI.
• Translate business requirements into AI solution designs.
• Present technical and business concepts to both technical and executive audiences.
• Act as a trusted advisor for AI strategy and adoption.

Solution Development

• Develop integrations between AI platforms and enterprise systems.
• Build AI-powered assistants, knowledge search solutions, virtual agents, and automation workflows.
• Implement AI governance, security, and data privacy best practices.
• Create reusable frameworks, accelerators, and templates.
• Support production AI solutions and troubleshoot complex issues.

Required Qualifications

• 7 years of software development, solution architecture, or enterprise technology consulting experience.
• 3 years of hands-on experience designing or implementing AI solutions.

Strong programming experience in one or more of the following:

• Python
• C#
• JavaScript / Node.js
• Java
• Experience working with REST APIs, JSON, and enterprise integrations.
• Experience with OpenAI, Anthropic, Azure OpenAI, Google Gemini, or similar AI platforms.
• Strong understanding of prompt engineering and AI application design.
• Experience designing customer-facing solutions and leading technical discussions.
• Excellent communication and presentation skills.
• Strong problem-solving and analytical abilities.

Preferred Qualifications

• Experience building Retrieval Augmented Generation (RAG) solutions.
• Experience with vector databases and semantic search technologies.
• Experience with AI agents, copilots, and conversational AI platforms.
• Experience with Microsoft Azure AI Services, Azure OpenAI, Copilot Studio, or Power Platform.
• Experience integrating AI with ITSM, CRM, ERP, HR, or enterprise platforms.
• Experience with HaloITSM or HaloPSA.
• Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), or ITIL practices.
• Experience managing or mentoring technical teams.
• Desired Characteristics
• Strong customer-service and consulting mindset.
• Ability to balance innovation with practical business value.
• Comfortable working with ambiguity and rapidly evolving technologies.
• Passion for learning and evaluating emerging AI capabilities.
• Ability to explain complex technical concepts in business terms.
• Entrepreneurial mindset with a desire to build new service offerings.
• Strong leadership and mentoring capabilities.

If I missed your call ! Please drop me a mail.

Thank you,

Harish

Accounts Manager/Talent Acquisition

Astir IT Solutions, Inc - An E-Verified Company

Email:harishj@astirit.com

Direct : 7326946000*788

50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080

www.astirit.com