What are the responsibilities and job description for the Quality Assurance Supervisor of RL3 position at Assurant?
This role is responsible for supervising the completion of and/or completing the Quality Assurance audits on relevant shifts at the DCC; Quality audits cover all RL3 Services and smaller program streams. You will also be responsible for collating the outputs from the quality audits. You will lead by example and create an engaging, motivating environment with an open communication culture.
This is an onsite position in our Mt. Juliet TN facility, with a schedule of Monday - Thursday 5AM - 3:30PM.
What will be my duties and responsibilities in this role?
Oversee Completion of audits on all RL3 Services areas of the DCC; this covers product, process, Operations, 5S and compliance (list is not exhaustive)
Record and report audit outputs
Support and drive the DCC QMS Processes as they relate to RL3
Produce regular QMS KPI reports, chair QMS KPI meetings and on actions to improve performance against them.
Work with the Operations Teams to continuously improve performance against the QMS KPIS
Work with the Operations Teams to continuously improve performance against the QMS KPIS.
Feedback audit outputs to manager and stakeholders
Support Quality Assurance Manager in deliverables
Facilitate/Enforce RIOS / R2 Requirements
Manage the output and performance of Quality Assurance Auditors on relevant shift.
Recruitment, training, coaching, and ongoing development of Quality Assurance Auditors/Inspectors.
Performance manage direct reports, providing coaching and timely feedback to drive high performance standards and address any capability gaps.
Put forward and lead on new ideas to develop audits and create reports where required.
Support in the root cause analysis of customer-impacting issues.
Bring new ideas to the table that enhance our IMS.
Ability to communicate clearly and work collaboratively as a wider team, both with other operatives and all managers.
To demonstrate accountability and ownership
Ensure Health and Safety policies are always followed.
Continuously develop your knowledge and capability by utilizing the resources and tools available
What are the requirements needed for this position?
High school diploma or GED, Associates Degree preferred but not required
Experience in high-volume manufacturing or production, repair experience preferred
Excel knowledge for example, input of data into excel to record audit results
Experience in following processes maps and standard working instructions
Experience with Completion of audits of work completed by others
High level of attention to details
Familiarity with large data pools for purposes of analysis
Knowledge of data analysis software such as PowerBI or Tableau
What other skills/experience would be helpful to have?
Conflict resolution
Use a combination of hard (MS Word, Teams, Outlook, Excel, and data analysis) and soft skills (Critical thinking, leadership skills, motivation, negotiation, proactive progress, discipline) to direct, re-direct, and grow team members
Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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