What are the responsibilities and job description for the Membership Specialist position at Associations International?
Job Type
Full-time
Description
ABOUT US
Headquartered in Lexington, KY, Associations International (AI) is an award-winning, client-focused association management company serving both domestic and international associations. We partner with volunteer leaders to build extraordinary communities and bring our clients’ missions to life.
About The Role
We're looking for a Membership Specialist to join the American Volleyball Coaches Association team. As the Membership Specialist, you will play a critical role in supporting membership recruitment, retention, and engagement efforts that drive the success of the association. In this role, you will use strong judgment, professionalism, and attention to detail to manage and enhance member engagement processes, resolve complex member issues, oversee data and financial information, and identify operational improvements that support AVCA's mission and long-term growth. This position requires working in the office a minimum of four days per week.
Essential Functions And Responsibilities
Full-time
Description
ABOUT US
Headquartered in Lexington, KY, Associations International (AI) is an award-winning, client-focused association management company serving both domestic and international associations. We partner with volunteer leaders to build extraordinary communities and bring our clients’ missions to life.
About The Role
We're looking for a Membership Specialist to join the American Volleyball Coaches Association team. As the Membership Specialist, you will play a critical role in supporting membership recruitment, retention, and engagement efforts that drive the success of the association. In this role, you will use strong judgment, professionalism, and attention to detail to manage and enhance member engagement processes, resolve complex member issues, oversee data and financial information, and identify operational improvements that support AVCA's mission and long-term growth. This position requires working in the office a minimum of four days per week.
Essential Functions And Responsibilities
- Analyze membership data to identify trends, risks, opportunities and propose strategic improvements to leadership
- Identify risks or inefficiencies in membership or financial workflows and implement corrective actions
- Oversee the accuracy and integrity of the membership database and update records as needed
- Design, implement, and maintain membership programs/services and associated policies
- Independently manage new and renewal memberships and make recommendations to leadership that improve the member experience
- Execute financial controls and manage membership, events, and sponsor payments using discretion in handling sensitive information
- Oversee and direct event registration operations including system design, process standards, and post-event performance analysis
- Independently resolve complex event registration situations and approve refunds
- Establish operations systems and implement strategic decisions within area
- Use discretion to tailor member engagement and communication strategies for priority groups and partners
- Manage invoicing including proofing details and coordination of logistics
- Support marketing strategies for member renewal, event attendance, and member recruiting
- Exercises independent authority within assigned area without prior approval, subject only to organizational budget and policy parameters
- Adhere to Standard Operating Procedures (SOPs), updating as process improvements are identified
- Possess deep knowledge of association and member offerings
- Performs other duties as assigned
- Undergraduate degree or equivalent combined education or related experience
- Demonstrated ability to exercise independent judgment and handle complex or sensitive member situations
- Ability to manage projects, set priorities, and make decisions with minimal supervision
- Excellent interpersonal skills to facilitate interaction with the workforce
- Communicate effectively, verbally, and in writing to a diverse audience
- Plan, organize, and prioritize work
- Demonstrate the highest level of ethical behavior
- Remains flexible, adapting to changes in work environment
- Study and apply new information and take initiative
- Excellent time management, problem-prevention and problem-solving skills
- Work accurately with close attention to detail
- Maintain confidentiality of sensitive information
- Possess a work ethic that includes neatness, punctuality, and accuracy
- Exhibit a professional, businesslike appearance and demeanor
- Strong computer skills, including standard Office 365 operating system (e-mail, spreadsheets, etc.)
- Available to travel when needed
- Flexible Work: This role will have the flexibility in work hours.
- Award-Winning Culture: Best Places to Work in Kentucky (since 2012)
- Competitive Compensation: Based on experience
- Purpose-Driven Work: Support an association making an impact