What are the responsibilities and job description for the Member Services Specialist position at Associations International?
Associations International (AI) is seeking a detail-oriented Member Services Coordinator to join our Member Services team. In this role, you’ll support our client partners and their members, serving as a primary point of contact and delivering exceptional service that enhances the member experience and supports organizational growth.
This position is hybrid and based in Lexington, Kentucky. The coordinator reports to the Director of Member Services and plays a key role in day-to-day member support, event coordination, and operational processes.
Essential Responsibilities
- Provide high-quality customer service to assigned association members.
- Serve as primary and cross-trained support for multiple associations.
- Respond to all emails and calls within 24 hours.
- Develop strong knowledge of each client’s structure and member offerings.
- Process new and renewal memberships and manage related invoicing.
- Monitor and manage member communications across platforms.
- Coordinate conference and event registrations, including payment processing.
- Manage inventory needs and fulfillment of event materials.
- Support marketing efforts for membership renewals, recruitment, and event attendance.
- Follow Standard Operating Procedures and assist with process improvements.
Requirements
- Undergraduate degree or equivalent combination of education and experience.
- At least two years of customer service experience preferred.
- Strong verbal and written communication skills.
- Excellent organizational, time-management, and problem-solving abilities.
- High attention to detail and ability to maintain confidentiality.
- Professional demeanor, punctuality, and accuracy in work.
- Proficiency with Office 365 (email, spreadsheets, etc.).
- Ability to adapt to changing priorities and learn new systems.
- Willingness to travel as needed.
Why Join Associations International?
At AI, we hire talented people who bring passion and expertise to the associations we serve. Our culture emphasizes respect, belonging, and continuous improvement. We’re proud to be a Best Places to Work in Kentucky award recipient since 2012.
- Flexibility: with hybrid and in office availability.
- Competitive Compensation: Based on skills and experience
- Comprehensive Benefits: Medical, company-paid dental and vision, life, and long-term disability
- Retirement: 401(k) with company match
- Paid Time Off: Robust holiday schedule, vacation, sick days, wellness time, and floating holidays
- Award-Winning Culture: Celebrated workplace recognition as a Best Place to Work in Kentucky since 2012.
Associations International is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to an inclusive environment. If you need accommodations during the application process, please contact our HR team at 859-219-3567.