What are the responsibilities and job description for the MEMBERSHIP ENGAGEMENT MANAGER position at Association for Behavioral and Cognitive Therapies?
Reports to: Chief Executive Officer
Works closely with: All other administrative departments
Direct reports: None
Salary: $72,288-$85,568 with benefits
Job Functions
● In collaboration with the CEO, develop an annual plan and budget for membership retention and recruitment.
● Develop strategies to promote the member value proposition, as well as to create and measure recruitment campaigns.
● Responsible for monitoring, maintaining, and creating all membership categories.
● Develops tracking metrics to measure member experience, satisfaction, and loyalty.
● Works closely with all other ABCT administrative units on member recruitment and retention initiatives.
● Responsible for Audience definition. Mines membership database to develop customized offerings for members and/or groups.
● Monitors weekly and monthly membership statistics and create reports for the CEO, Board, and Membership Coordinator.
● Responsible for compiling reports of the Clinical Directory as well as membership participation in the Membership Forum. Oversees prepares and emails service updates and renewal mailings to Clinical Directory participants.
● Facilitate the creation, implementation, and data collection and measure for surveys and other membership feedback vehicles.
● Liaison to all membership-related committees and ABCT groups, unless otherwise specified (e.g. Membership, Leadership and Elections, etc).
● Oversee the work and operations of all ABCT Special Interest Groups (SIGs).
● Oversee annual membership renewal campaigns.
Other Duties (if necessary)
● Serves as liaison with ABCT Ambassador Program.
● Works closely with the CEO and Development Manager on fundraising initiatives.
● Ability to travel to the annual conference and occasionally to other organizational events.
● Other duties as assigned by the CEO.
Position Requirements
- Strong communication and interpersonal skills.
- Excellent organizational and project management skills.
- Experience in membership management, sales, or marketing.
- Proficiency in data analysis and reporting.
- Ability to develop and implement strategic plans.
- Knowledge of CRM systems and other relevant software.
- A bachelor's degree in a related field is often preferred.
- Minimum three years of experience in communications, marketing, or membership.
- Respect for deadlines, attention to detail, and commitment to quality.
- Strong analytical thinking, problem solving skills and communications skills (both written and oral) with attention to detail.
- Excellent interpersonal skills and a commitment to relationship-building for the organization, both internally and externally.
- Outstanding organizational skills and ability to work independently and in close coordination with others.
- Ability to travel as needed.
Salary : $72,288 - $85,568