Membership Manager

Please send a cover letter explaining your interest in the position and a resume to careers@technyc.org. Reference “Membership Manager” in the subject line. 

Overview 

Tech:NYC is an engaged network of tech leaders working to foster a dynamic, diverse, and creative New York. We bring together principled New Yorkers to support a successful technology ecosystem, attract and retain top-tier talent, and celebrate New York and the companies that call it home. 

Leveraging our network, Tech:NYC advocates for policies that support the growth of technology companies and technology talent in NYC, and secure access for all New Yorkers to connectivity, tools, and training. We represent the city’s fast-growing, entrepreneurial high-tech industry with government, civic institutions, in business and public policy forums, across events, and in the media. 

About the Role 

Tech:NYC is looking for a motivated and mission-driven Membership Manager to play a central role in strengthening and scaling our fast-growing community of tech companies. This is a unique opportunity for someone who loves cultivating relationships, building systems, owning processes, and working at the heart of a small, high-impact team. 

In this role, you’ll take full ownership of day-to-day membership operations—from onboarding and invoicing to engagement tracking and data management—ensuring every member has a high-touch, responsive experience. You’ll be a key partner to the Chief Strategy Officer and a connector across teams, supporting strategic growth and relationship management. 

This position is perfect for someone eager to grow into a leadership role, strengthen their professional network, expand their skills in tech-facing nonprofit work, and help shape how a rapidly evolving organization serves its most important stakeholders. You'll have real responsibility, visibility into high-level decision-making, and the chance to help define how we grow. 

Main Responsibilities 

Member Experience Operations 

• Own and manage membership operations processes, including onboarding, invoicing, renewal follow-up, and CRM upkeep. 
• Serve as the primary point of contact for mid- and lower-tier members and provide day-to-day support for all member needs. 
• Develop and maintain onboarding workflows and toolkits to ensure a seamless and consistent experience for new members. 
• Draft and schedule recurring member communications (e.g. renewal notices, event invitations, engagement nudges). 

Data Engagement Tracking 

• Maintain accurate membership tiers, renewal cycles, and contact records; regularly audit CRM data to ensure consistency. 
• Track engagement trends and flag at-risk members; propose strategies for re-engagement. 
• Serve as the internal “source of truth” for membership status, contacts, and activity across the organization. 

Internal Collaboration Growth Support 

• Work closely with the Chief Strategy Officer to track leads and identify growth opportunities. 
• Support sponsorship and fundraising initiatives by preparing relevant outreach materials and compiling member data. 
• Partner with the events and communications teams to ensure members are aware of and participating in key opportunities. 

Skills and Experience 

• 3–5 years of experience in membership, customer success, account management, or nonprofit operations (tech sector preferred) 
• Highly organized with strong attention to detail and follow-through 
• Excellent communication and relationship-building skills 
• Experience managing CRM systems (HubSpot preferred) and tracking engagement metrics 
• Member-first mindset with a collaborative working style with a bias towards action 
• Bonus: Familiarity with the New York City and State political landscape 

Salary Range Benefit 

The target range of base salary in this role is $80,000-95,000. In addition to base salary, Tech:NYC considers other key components as part of total compensation, including annual holiday and benefits. Actual base compensation is influenced by a wide array of candidate factors, such as skill set and level of experience. 

Tech:NYC provides a generous benefits package including excellent coverage for health, vision, and dental insurance premiums; paid parental leave; time off, including vacation, holidays, and sick time; and reimbursement for cellular service. 

Additional Requirements 

Tech:NYC currently operates under an in-person office environment Monday through Thursday, with Friday being reserved for at-home flexible work. 

Tech:NYC is an equal opportunity employer committed to a diverse workforce. It is our policy to recruit, hire, train, and promote without regard to race, religion, ethnicity, gender, sexual orientation, age, marital status, veteran status, disability, or any protected category. 

Please send a cover letter explaining your interest in the position and a resume to careers@technyc.org. Reference “Membership Manager” in the subject line.