What are the responsibilities and job description for the Front Desk Receptionist position at Associates in Physical Therapy?
As a thriving Physical Therapy private practice, we are looking to add a Bilingual (English/Spanish) Front Desk/Receptionist to our team. The ideal candidate is a team player who can handle multiple tasks simultaneously and function in a fast-paced environment. A good fit at our office would have excellent customer service and people skills, a pleasant telephone demeanor and be someone who projects a professional and welcoming image at the front desk. Punctuality, reliability, and honesty are essential as is being professional, detail-oriented, organized, and engaged under all circumstances. The expected hours per week for this position are 25. Bilingual in English and Spanish is required.
Qualifications and Skills:
- Bilingual in English and Spanish is required.
- Computer experience is required.
- Excellent verbal and written communication and time management skills.
- 2 years customer service experience in medical, chiropractic, physical therapy, veterinary or similar office setting is a plus.
- Ability to multitask while still maintaining a high attention to detail.
- Every person in our clinic is responsible for promoting our practice.
Essential Duties and Responsibilities of the Front Desk/Reception opportunity include:
- Understand and promote the mission, vision, and values of AIPT both in the workplace and in the community.
- Greeting patients in person and over the phone.
- Answering phones, checking & taking messages and returning calls.
- Scheduling appointments.
- Checking patients in and out of appointments.
- Making reminder calls.
- Reviewing patient registration documents.
- Collecting payments for services.
- Maintaining and organizing clinic medical records.
- Ensure exceptional service and professionalism, including problem resolution.
- Capture patient demographics, insurance, and structured data with each patient encounter.
- Answer and return calls timely and professionally.
- Maintain strict confidentiality in compliance with HIPAA.
- Excellent communication skills written and verbal in English and/or Spanish.
- Excellent attention to detail.
Pay: $18.00 - $22.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $18 - $22