Front Office Assistant

Job Summary: We are seeking a compassionate, detail-orientated, exceptionally organized professional to provide vital administrative support for a multi-provider behavioral health practice. In this role, you will be the first point of contact for clients seeking behavioral health services, ensuring they feel welcomed and supported, while providing a professional and calm experience for our clients and clinical team, in a highly organized and confidential office environment.

Key Responsibilities:

·        Client Coordination: Greet and check in clients, manage therapist calendars, and schedule and confirm appointments while avoiding scheduling conflicts.

·        Communication: Manage incoming phone calls using a multi-line phone system, respond to inquiries, complete initial contact sheets for prospective clients, take detailed messages, and direct inquiries to the appropriate provider and/or office administrator.

·        Confidentiality & Compliance: Maintain strict client confidentiality in accordance with HIPAA regulations. Handle sensitive PHI with the utmost care.

·        Focused Attention to Detail: Maintain extreme accuracy while handling sensitive tasks, including HIPAA-Compliant data entry, processing client co-pays, filing insurance eligibility documents, entering client data, billing and insurance information, and handing sensitive paperwork appropriately.

·        Intakes & Records: Assist new clients with intake paperwork while ensuring all required documentation is completed, filed correctly, scanned and uploaded and all data entry is entered accurately into the EHR system.

·        Office Operations: Assist with office supply inventory, light clerical duties as assigned, ability to climb stairs, and demonstrate consistent and dependable attendance and punctuality.

Qualifications:

·        Education: Associates or Bachelor’s Degree Preferred

·        Experience: 2 years of administrative experience, preferably in medical or counseling setting

Skills:

·        Proven experience using a multi-line phone system

·        Experience with EHR software – TheraNest, KASA, Therapy Notes

·        Excellent interpersonal and “soft” skills; must be empathetic and professional

Core Competencies:

·        Focus & Multitasking: The ability to prioritize urgent tasks without losing track of ongoing administrative projects

·        Attention to Detail: An “eagle-eye” approach to documentation and financial transactions to prevent insurance, billing, and/or medical record errors.

·        Attendance: A track record of reliability and professional commitment.

How to Apply:

Interested candidates should submit your resume and a brief cover letter highlighting your experience and their interest in the behavioral health field to abcbusiness@abcbehavioralcounseling.com.