What are the responsibilities and job description for the Repo Lot Manager-North Charleston SC position at Associates Asset Recovery?
POSITION PURPOSE
The manager is responsible for insuring everything pertaining to the lot is done to completion to meet our clients compliance requirements. Will adhere to all company policy and procedures. They will hire staff for positions needed within the office and the field. Will be responsible for insuring drivers are working to meet and exceed their projected goal each week. Will also be required to go out and solicit for new business in their local area.
Job Description:
• Verify that all vehicles secured the night before are on the lot and windows are marked with last six of the VIN, client, key status, and drivability
• Keep track of appointments, delivery times, and transport information
• Handling customer personal property pick-ups and vehicle redemptions
• Record daily deliveries and releases to reconcile inventory
• Assist and support the Repossession Agents and Camera car drivers when needed and make sure all day-to-day operations and branch goals are being met.
• Over see that all personal property from all vehicles, create a detailed inventory in company apps and stored properly
• Monitor the property area and remove outdated property
• Communicate with statewide team members
Requirements
• 1-2 years’ relevant customer service experience -recovery or collections preferred
• High School diploma or equivalent required
• Good computer and keyboarding skills with the ability to operate a tablet with apps
• Working knowledge of the repossession process, account handling, and vendor communication preferred
• Detail-oriented and the ability to multitask
• Must be extremely organized be able to stay on track for upcoming time-sensitive deadlines
• Exceptional interpersonal skills, professional, courteous with outstanding oral and written communication skills
• Ability to work with a diverse customer and workforce population
• Assertive individual with effective investigative and follow up skills
• Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
• Work and communicate well with other team members
Physical Requirements:
• Use a tablet, laptop, and cell phone