The Well Student Reception Staff

Associated Students is now hiring for the position of The Well Student Reception Staff. This is a part-time, non-benefited student position that will work no more than 20 hours per week while school is in session. The pay rate is $16.90 per hour. The schedule for this position is based upon department needs and is subject to change at any time. To be eligible for student employment, you must be enrolled at CSU, Chico and maintain at least 6 units (undergraduate student) or 4 units (graduate student) throughout the course of employment.

In support of campus-wide efforts, the AS is committed to recruiting and hiring candidates who demonstrate and embrace our corporate values and strategic priorities. We take a culturally-informed approach to all our processes related to employee relationships. We provide timely and intentional opportunities to increase our commitment to inclusivity within the Associated Students and actively support University-wide diversity initiatives. Successful candidates are those of variable abilities who will work to advance policies and practices that will strengthen our organizational culture.

Before submitting your application and resume, please review both carefully for accuracy and completeness. Attention to detail is important. Poor grammar, spelling errors, and/or incomplete fields may adversely affect consideration of your application for employment.

IMPORTANT: If you are selected for hire, please be prepared to complete all new employee documents including the Form W-4 and Form I-9*. The Form I-9 will require original documents as defined on page 3 of the form found here. In order to be hired, you must provide one item from list A OR one item from list B AND list C. If you are unsure what to bring, please call AS Human Resources at 530-898-4385 or visit the USCIS Website:https://www.uscis.gov/i-9.

• Non-resident students: Students with an F-1 visa will need to provide additional documentation and obtain a Social Security Number. If hired, the area supervisor will provide more information.

The Well Student Reception Staff

Summary

Under the direct supervision of The Well Coordinator, this position assists with guest services for The Well including, but not limited to, access, providing information about programs, workshops, and events, sales, and customer service. Considerable on-the-job training provided at hire.

Essential Functions

• Represent Associated Students, CSU, Chico, and The Well, in a professional manner and act as wellness center ambassador with extensive knowledge of the programs, services, and facility
• Dispense information to The Well’s patrons in person and on the phone regarding the wellness centers programs, services, workshops, and special events
• Maintain positive relationships with members, guest, co-workers, and professional staff
• Enforce and communicate The Well’s policies and procedures
• Open and close The Well according to standard operating procedures
• Outreach for The Well, including tabling and classroom/meeting presentations
• Monitor access and verify membership eligibility, registrations, and reservations
• Conduct informative tours of The Well to potential patrons and guest
• Conducts financial transactions related to programs, services, workshops, and special events
• Troubleshoot problems with access system, scanners, and specialized software programs
• Handle guests’ varied questions, requests, and concerns
• Maintain a clean, safe, fully stocked, and well-organized work area
• Facilitates changing of linens, sanitizing furniture, and light cleaning
• Distribute and launder towels, bedding, etc.
• Submit injury, incident, and maintenance reports
• Maintain lost and found items and coordinates drop-off to campus police
• Perform all duties without constant direct supervision and remain at assigned area for extended periods of time.
• Attend all Well meetings and trainings
• Maintain confidentiality related to participant information per the wellness center policy
• Assist in other areas of The Well and complete specific duties as requested or assigned

Position Directly Supervised: None

Typical Working Conditions

Work is performed in The Well at Bell Memorial Union and various campus locations; continuous contact with staff, campus community and public; possible contact with animals. Must be flexible, adaptable, and readily able to adjust to changes in work environment.

Typical Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand for extended periods; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal and written communication; use of office equipment including computer, iPad, telephones, copier; The employee must frequently move 10 pounds and occasionally up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements: None

Knowledge, Skills, and Abilities Requirements

• Ability to work evenings, holidays, finals week, during academic interim and break periods.
• Ability to learn and retain a large volume of information and processes
• Ability to exhibit strong customer service and interpersonal communication skills
• Ability to adapt skills to diverse populations
• Ability to work independently with little supervision
• Ability to handle multiple duties at one time – multitask
• Ability to work in shared office space effectively and professionally with student and career staff
• Ability to work well one-on-one and in a team environment
• Ability to exhibit efficiency and organization
• Ability to adhere to deadlines
• Must be enrolled in at least 6 units as an undergrad or 4 units as a graduate student.

Preferred Requirements

• Experience in customer service industry
• Interest in wellness and wellbeing industry