Lead Process Specialist PTS

Work Schedule: 6-20 hours per week; shifts based on operational need of the organization; eligible for hybrid work

OVERVIEW

Associated Students, Inc. employs student-focused professionals with equity-mindsets. Established in 1963, ASI is a non- profit corporation guided by a student board and managed by full-time professional staff. ASI is considered a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 27,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is engaged in the work of being a learning organization. Currently, the guiding ideas of the organization are “under construction” as the team re-imagines its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students.

POSITION DEFINITION

The Process Specialist Lead, under the general supervision of the Organizational Development Project Coordinator, plays a pivotal role in steering the Organizational Continuous Improvement (OCI) team towards the design, development, and implementation of human-centered processes for ASI. This position requires advanced knowledge in process development and continuous improvement methodologies, and the ability to mentor and guide a team of Process Specialists in optimizing organizational and department-level processes. The Lead is responsible for project coordination oversight, stakeholder engagement, and the strategic implementation of process improvements to enhance efficiency, minimize waste, and improve the end-user experience. This role demands a high level of independent judgment, decision-making, and a commitment to excellence in service and support. 

ESSENTIAL DUTIES 

• Oversee and guide Process Specialists in all aspects of process improvement projects, from ideation through to implementation, ensuring alignment with organizational goals.
• Lead complex projects involving human-centered process initiatives, ensuring timely and effective execution.
• Actively engage with stakeholders to gather critical information, ensuring that process improvements meet organizational needs and enhance user experiences.
• Conduct advanced lean analyses to identify opportunities for workflow optimization, waste reduction, and quality improvement.
• Lead the digitization of workflows and the development of standard operating procedures, driving continuous improvement across the organization.
• Develop and deliver training programs for staff on process improvement tools, methodologies, and standard operating procedures.
• Utilize quantifiable measures to assess the effectiveness of process improvement initiatives, reporting on outcomes and making strategic recommendations for further enhancements.
• Attend all required trainings, meetings, and workshops
• Completed additional related duties, as assigned

QUALIFICATIONS

• One year of experience in process development and continuous improvement projects required; Bachelor’s degree in Operations Management, Quality Management, or related field preferred
• Green Belt Certification in Lean Six Sigma or coursework in Improvement Science (or currently enrolled in) one of the following:
  • TOM 4010 Quality Management, or
  • TOM 3010 Operations Management
• Demonstrated ability to lead and mentor a team, fostering an environment of collaboration, innovation, and continuous improvement.
• Advanced analytical capabilities, with a proven track record of making strategic decisions and recommendations that have positively impacted user experiences.
• High proficiency in mapping and flowchart software, as well as Microsoft Teams, Word, Excel, and PowerPoint.
• Exceptional communication skills, with the ability to engage effectively with culturally diverse populations, form partnerships, and work collaboratively within a goal-oriented team.
• Strong ability to work independently, make informed decisions, and proactively seek new and creative ways to achieve goals.
• Ability to satisfactorily complete a background check, including a criminal records check.
• Commitment to high standards of service, maintaining open communication with all staff and stakeholders, and safeguarding sensitive data.
• Willingness to attend all required trainings, meetings, and workshops.

POSITION SENSITIVITY 

Based on the duties and responsibilities of this position, this position has been designated to be a sensitive position with access to sensitive data.  A background check (including a criminal records check) must be completed satisfactorily before any candidate can begin employment with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position. 

BACKGROUND CHECK 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position. 

EMPLOYMENT ELIGIBILITY 

Employment with ASI is open to any Cal Poly Pomona student who is eligible to work and has the legal right to work in the United States. In addition, student employees must be currently enrolled in a minimum of 6.0 units (undergraduate) and 4.0 units (graduate), international student employees must be enrolled in a minimum of 12.0 units (undergraduate) and 6.0 units (graduate) at the end of the add-drop period. Student employees are required to have a minimum overall and Cal Poly Pomona GPA of 2.0 and be in good academic standing with the University. Individuals enrolled only in Extended University are not eligible for hire. Exceptions to the unit load requirement are allowed during the summer term and for students who have applied for graduation for the current term.     

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently required to sit, talk, and hear; manual dexterity, eye-hand coordination, and verbal communication; use of office equipment: telephones, calculator, copier and fax. Must be able to walk, stand, bend, and lift up to 45 pounds.  

MANDATED REPORTING REQUIREMENT 

In compliance with the California Child Abuse and Neglect Reporting Act (CANRA) and the CSU Executive Order 1083, each ASI employee is designated as a mandated reporter and is required to sign an Acknowledgment of Mandated Reporter Status and Legal Duty to Report Child Abuse and Neglect. 

SYSTEMWIDE SMOKE AND TOBACCO FREE ENVIRONMENT EO 1108:  

Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information. http://www.calstate.edu/EO/EO-1108.html 

COVID-19 VACCINATION

CSU, along with Associated Students Inc., strongly recommends all staff who are physically accessing campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose. See policy at https://calstate.policystat.com/policy/11030468/latest.