What are the responsibilities and job description for the Branch Lead position at Associated Packaging, Inc.?
Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!
The Branch Lead (Location OKC) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Branch Lead will resolve customer issues in a timely manner and provide exceptional customer service to all clients. This role will act on behalf of the Branch Manager when they are not available.
Key Duties & Responsibilities:
Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.
Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.
Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.
Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.
Associated Packaging, Inc. is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.
The Branch Lead (Location OKC) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Branch Lead will resolve customer issues in a timely manner and provide exceptional customer service to all clients. This role will act on behalf of the Branch Manager when they are not available.
Key Duties & Responsibilities:
- Responsible for overseeing accuracy, timeliness, and processing of daily customer orders with the customer service team in support of sales team.
- Review billing edit list on daily basis. Use as a tool to identify training opportunities with the CSR’s.
- Ensure accurate order fulfillment and shipping while coordinating with Warehouse manager and warehouse staff.
- Oversee and reconcile inventory counts from the Logistics Coordinator on a monthly, quarterly basis and at year end. Trace history of items to determine reasons for discrepancies. Coordinate with Inventory Analyst as needed.
- Monitors and oversees the training of all new personnel in conjunction with Operations Trainer.
- Be the backup to the branch CSR’s during times of heavy workloads and absences.
- Handle customer complaints.
- Process machine, rental, and lease orders.
- Collaborate with management to identify slow moving inventory and discuss with sales team to facilitate its movement.
- Research and resolve billing issues supporting the Customer Account Specialist.
- Act on behalf of the branch manager when they are not available, coordinating with operations, sales, and service management as necessary.
- Support month and year end close processes.
- Other duties and special projects as assigned.
- High School Diploma (GED or High Scholl Equivalency Certificate) required.
- Bachelor’s degree preferred.
- Knowledge of all branch roles.
- Proficiency in Microsoft Office 365 programs including Outlook, Word, PowerPoint, Teams
- NetSuite ERP system knowledge preferred.
- Excellent written and verbal communication skills
- Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
- Strong computer skills and ability to learn new software applications.
- Exposure to lean principles.
Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.
Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.
Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.
Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.
Associated Packaging, Inc. is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.