What are the responsibilities and job description for the Customer Service Manager position at Associated Grocers of New England?
Summary/ Purpose: This is a key front end position reporting to the Store Director. This is a high demand position and requires extensive customer service and training.
POSITION RESPONSIBILITIES/ACCOUNTABILITIES:
- Responsible for Service Department personnel to include Cashiers, Baggers, Booth Clerks and Moneyroom Clerks.
- Interview, hire and train front end employees.
- Money handling skills to perform balance checks.
- Scheduling.
- Must have flexible availability.
- Ability to multi-task.
- Strong Customer Service skills.
- Computer Knowledge.
- May be required to perform other duties as assigned to meet business objectives.
- Knowledge and responsibility to facilitate company policies and procedures.
- Perform any other duties requested by store manager.
ESSENTIAL SKILLS & EXPERIENCE:
- Ability to maintain a high level of confidentiality
- Manage multiple conflicting priorities
- Organizing and coordinating skills
- Computer knowledge of Microsoft
- Ability to communicate effectively, both orally and in writing
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of customers, employees and management
REPORTING TO THIS POSITION:
- Cashiers
- Baggers
- Booth and Moneyroom Clerks
PHYSICAL DEMANDS & WORK ENVIRONMENT:
- Work is normally performed in a typical retail work environment
- Ability to lift weights up to 75 pounds. (20 – 40 lbs lifting frequently)
- Ability to stand for long periods of time
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