ARO Retail Operations Specialist - Center Store

### **JOB SUMMARY:**

The **ARO Retail Operations Specialist - Center Store (42055)** is responsible for supporting and developing Center Store department managers and team members to ensure all operational, merchandising, and service expectations are consistently met. This role leads through hands-on coaching, training, and auditing of Center Store departments, focusing on stocking, ordering, merchandising, and inventory best practices. The Specialist partners closely with store directors and department managers to identify strengths and opportunities, drive performance, and reinforce company standards. Travel to assigned stores is required, including the use of a personal vehicle, to provide on-site support, coaching, and follow-up as needed.

**RESPONSIBILITIES**

• Ensure Center Store departments are properly stocked and merchandised according to company operational and merchandising standards.
• Teach and train Center Store department managers and team members the skills and techniques necessary to operate successful departments, including proper stocking, ordering, and merchandising practices.
• Lead by example in promoting a strong service mindset, demonstrating friendly, courteous, and servant leadership behaviors.
• Audit and inspect sales floors, backrooms, inventory procedures, and departmental documentation; provide coaching and training to address gaps or opportunities.
• Support department performance by ensuring sales, margin, labor, shrink, and other key metrics align with established budgets and expectations.
• Assist with inventory processes and provide guidance to ensure accuracy and efficiency.
• Communicate regularly with department managers and store directors regarding department strengths, opportunities for improvement, and progress on standards.
• Participate in special projects, tasks, and assignments as needed to support overall Center Store operations.
  
  

**REQUIRED SKILLS, EDUCATION, AND EXPERIENCE**

• High School Diploma required; some college preferred.
• Three to five years of retail and Center Store department management experience.
• Strong knowledge of Center Store department operations and customer service practices.
• Demonstrated leadership skills with the ability to train, coach, and motivate team members.
• Strong analytical, problem-solving, and organizational skills.
• Ability to communicate clearly and effectively in all situations, both verbally and in writing.
• Ability to manage multiple priorities and projects with a high level of attention to detail.
• Working knowledge of retail computer systems; proficiency with Microsoft Word and Excel preferred.
• Willingness and ability to work flexible hours, including evenings, weekends, and holidays, to meet business needs; regular on-site attendance is required.
• Ability to travel to assigned retail locations; use of a personal vehicle is required.
  
  

*Associated Food Stores is an equal-opportunity employer. We prohibit unlawful discrimination against applicants or employees based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status* *protected by applicable federal, state, or local laws.*