Compliance Administrator

Job Details

Description

Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld within designated communities by thorough knowledge of CC&Rs and Design Guidelines. Providing both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community.

Position Responsibilities

• Ensures compliance with the CC&Rs and Design Guidelines to preserve, maintain, and enhance the value of the community.
• Partners with homeowners to educate and ensure effective, long-term solutions.
• Research issues of non-compliance and prepares documentation for Committee/Board review.
• Records and tracks compliance information through company database.
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Performs routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs and Design Guidelines.
• Prepares all Courtesy notices, violation/fine notices, and documentation on all related compliance issues.
• Responds to homeowner questions and concerns regarding violation notices and/or architectural response notices.
• Educates homeowners, staff and realtors on proper submittal processes and compliance administration.
• Reviews submittals for accuracy and completion per the community Design Guidelines and works with the Design Review committee and third-party vendor per the community Design Guidelines.
• Meets with and provides ongoing education to homeowner committees.
• Coordinates documentation on appeals for committee/board review.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Performs other related duties as directed.
  
  

Knowledge, Skills & Abilities

• Ability to resolve conflict and deal with difficult customers.
• Ability to multitask and prepare and process large amounts of administrative items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
• Excellent customer service skills.
• Advanced communication skills both verbally and written.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to interpret, evaluate and explain governing documents (CC&R’s and Design Guidelines) to homeowners, board members and staff members.
  
  

Physical Demands & Work Environment

• Position involves sitting, standing, driving and movement throughout the day.
• Utilizing a computer in an office setting.
• Utilizing personal vehicle to perform routine physical inspections of the Community.