What are the responsibilities and job description for the Wellness Attendant (Luxury High Rise in Downtown Miami) position at Associa?
OVERVIEW:
* Greet resident/guest and properly escort them to and familiarize them with the fitness center, pool, locker room, wet areas, juice bar and aquatic center.
* Provide quality service and maintain a clean and well-stocked fitness, spa and locker room.
* Adhere to and enforce all wellness rules and etiquette.
* To respond to all interactions in an efficient, courteous, and professional manner.
* To achieve maximum resident/guest satisfaction and comfort.
* To comply with all One Thousand Museums' policies and procedures.
* Greet resident/guest and properly escort them to and familiarize them with the fitness center, pool, locker room, wet areas, juice bar and aquatic center.
* Provide quality service and maintain a clean and well-stocked fitness, spa and locker room.
* Adhere to and enforce all wellness rules and etiquette.
* To respond to all interactions in an efficient, courteous, and professional manner.
* To achieve maximum resident/guest satisfaction and comfort.
* To comply with all One Thousand Museums' policies and procedures.
JOB FUNCTIONS AND DUTIES:
* Greet resident/guest in all areas of wellness. (reception, fitness center, pool, juice bar, and spa)
* Provide resident/guest service at the pool, ensuring that each resident or group are welcomed with cooler amenities and seating area is comfortable.
* Explain how to operate fitness equipment, spa locker, relaxation lounge meditation chair, studio speaker.
* Maintain cleanliness of fitness center, pool deck, juice bar kitchen, spa locker room, treatment rooms, relaxation lounge, salon and laundry.
* Maintain hygiene and safety standards.
* Ensure adequate supply of all resident amenities throughout the locker room area and ensure immaculate presentation of these items.
* Issue, stock, and fold, towels, robes, and other items as needed in the area to provide residents with a level of service in keeping with One Thousand Museum standards.
* Ensure compliance of daily opening/closing checklists, conducting thorough walkthroughs of each area.
* Comply with One Thousand Museums' work rules and Standards of Conduct as set forth in Employee Handbook.
* Work harmoniously and professionally with co-workers, supervisors, and managers.
STANDARD DUTIES:
* To ensure you read the Marquis Employee handbook and understand and adhere to the property rules and regulations and in particular, the policies and procedures relating to operation, hygiene, health, and safety.
* To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
* To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the property and department personal appearance standards.
* To provide a friendly, courteous, and professional service always.
* To maintain good working relationships with your colleagues and all other departments.
* To respond to any changes in the department as dictated by the needs of the industry, company, or property.
* To be flexible and extend job duties.
* To attend training and meetings as and when required.
* To ensure a safe workplace by identifying hazards and taking corrective action.
* Ability to ensure safety procedures are followed and able to notify security of any accidents or injury.
* To report equipment malfunctions promptly and accurately.
* Be able to provide information about Spa treatments and products.
* The ability to handle other tasks or projects deemed necessary by Wellness Director.
* The ability to utilize all computer systems relevant to the department
Qualifications:
Experience:
* Prior experience in a spa or wellness environment
* Prior experience in luxury hospitality highly preferred
* Knowledge of various wellness and healing treatments
* Excellent communication skills and attention to detail
* Prior experience in a spa or wellness environment
* Prior experience in luxury hospitality highly preferred
* Knowledge of various wellness and healing treatments
* Excellent communication skills and attention to detail
Skills and Abilities: Reading, writing and oral proficiency in the English language.
ENVIRONMENT (Physical Job Requirements):
This position requires a considerable amount of physical activity; should be able to
* Lift/Push/Pull/Carry objects up to 50lbs
* Ability to walk, bend, kneel and climb stairs throughout full shift
* Work a full shift standing
* Ability to work outside pool area
* Ability to work with chemical/agents
* Ability to wear protective gear required for cleaning
* Ability to work varied hours/days, including weekends, and holidays as needed
* Hearing/speech/vision/literacy ability to have one-on-one communication with resident/guests and employees.
* Perform job functions and duties as assigned
* Ability to function under pressure, set priorities and adjust to changing conditions.