What are the responsibilities and job description for the Part Time Member Services Associate (Front Desk) position at Associa?
CAMS (HOA Management company) is looking for a Part-time Member Services Associate to work at a community in Wilmington, NC to provide a great first impression for the community, ensuring that all residents, guests, visitors and vendors are greeted and handled in a professional manner.
We are looking to fill the following schedule:
Tuesdays: 3:00 p.m. - 9:00 p.m.
Wednesdays: 3:00 p.m. - 9:00 p.m.
Thursdays: 3:00 p.m. - 9:00 p.m.
Total of 18 hours*
- There is an opportunity to occasionally work additional hours covering other shifts during the week
Pay rate is $15.00/hour.
Facility Responsibilities
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Open or close the Clubhouse as the shift requires.
- Follow daily shift duty documents and complete required checklists. Communicate any urgent issues that should be resolved by the GM, Assistant Community Manager (ACM) or Lifestyle Director (LD).
- In accordance with board-approved policies, administer membership programs, including but not limited to guest sign-ins, waivers, age qualification forms and owner contact information.
- Assist with room set up and take down for scheduled uses as needed.
- Periodically (hourly) walk the Amenity Center and adjacent amenities to identify guests who have not checked in, observe room capacities and assist members and guests as needed.
- While walking the facility, straighten anything out of place, pick up trash, wipe down equipment and generally keep the property clean and tidy.
- Enforce board-approved rules and regulations for use of the Clubhouse and adjacent amenities.
- Log in/out and distribute activity equipment as needed. Ensure that equipment is returned in good condition.
- Ensure incident reports are completed as necessary.
- Other department-related duties as assigned by the GM or other team members.
Administrative Responsibilities
- Partners with the Administrative and Lifestyle teams to effectively manage the front reception area with inbound calls and visitors, as well as assist with various administrative projects.
- Greets all homeowners/visitors and determines their immediate needs.
- Filters inbound calls to determine appropriate direction.
- Check and respond to Front Desk emails.
- Alert appropriate team members immediately on any issue or concern.
- Keep Lifestyle and Fitness schedules up-to-date and accurate.
- Monitor daily Lifestyle events schedules, including Fitness, Clubs and Groups activities, and relay any concerns to the LD.
- Assist LD with event management, including accurately preparing Constant Contact lists and recording daily Square Reader activity on spreadsheets.
- Help inform members of activity offers through updating website calendars and member activity boards.
- Coordinate with Facilities Manager on issues regarding maintenance requests.
- Refer inquiries to appropriate resources.
- Monitors pickups/deliveries.
- Assist with maintenance of the library.
- Support events and activities as requested by the GM, ACM and LD.
- Performs other duties as assigned.
- Graduation from high school
- Two years' experience in a customer service position
- Experience working for a community association or recreation center (preferred)
- Strong computer skills
- Ability to maintain CPR/AED certification
- Ability to repetitively lift and move up to 25 lbs.
- Excellent customer service and communication skills.
- Ability to communicate effectively both orally and in writing.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
- Exceptional organization and tracking skills.
- Strong conflict resolution skills. Excellent “people” skills.
- Ability to multi-task efficiently in a high volume, fast-paced environment.
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $15