Mail Fulfillment Operator

The Mail Fulfillment Operator runs mail processing equipment for the company’s in-house print shop includes setting up and monitoring equipment, as well as quality checking the finished products. This role is responsible for high-quality, on-time work with accurate piece counts for fulfillment. The ideal candidate is hands-on, highly organized, and motivated to complete tasks efficiently in a high-volume fulfillment environment.  This role is required onsite at our Richardson, TX location.  2 shifts available: 6am-3pm or 11am-8pm

Key Responsibilities:

· Set up and operate mail inserting equipment.

· Read and interpret job tickets to determine the type of work to be done, the quantities to be produced, and the materials needed.

· Complete jobs in priority order and ensure adherence to turnaround times, deadlines, and service levels.

· Continually monitor quality and equipment to ensure proper operation.

· Follow quality control standards.

· Prepare mail for delivery to post office and/or third-party delivery services with correct labels and packaging.

· Track piece counts and ensure QR code tracking software is updated and accurate.

· Maintain a safe, clean, and compliant work environment.

· Replenish and stock mail supplies in the work area.

· Conduct mail supply inventory and notify supervisor of upcoming shortage.

· Provide a high-level of customer service and professionalism when interacting with vendors and team members.

Qualifications:

Required Qualifications:

· 2 years of experience operating mail inserting equipment and in an in-house fulfillment operation.

· Demonstrated experience with high-speed equipment with attention to detail and focus on quality control.

· Experience with job ticketing/work order system and the ability to manage competing priorities, tight deadlines, and fluctuating demand with calm competence.

· Experience working collaboratively in a fast-paced environment with problem-solving skills and mechanical aptitude.

· Willingness to learn new skills and adapt to emerging technologies.

Physical / Environmental Requirements:

· Ability to stand for extended periods and move materials/equipment as needed (reasonable accommodations available).

· Ability to lift, up to 50 pounds, and move supplies around the building.

· Comfortable working in a production environment with printers, finishing equipment, and shipping supplies.

· May be required to cover some shifts on occasion that are outside normal business hours.