What are the responsibilities and job description for the Front Office Operations Coordinator position at Associa?
JOB DUTIES AND RESPONSIBILITIES
• Answer all incoming calls via multi-line phone system
• Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
• Process electronic payments for customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate calls to appropriate Managers and/or Supervisors when necessary
• Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
• Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
• Coordinate online conference room booking management
• Responsible for tracking inventory and ordering of office and kitchen supplies
• Be extremely articulate and professional
• Update mailboxes as needed
• Update Vendor tracking sheet in Teams
Qualifications:
EDUCATION/KNOWLEDGE/SKILLS/ABILITIES:
- High School Diploma or equivalent required.
- 2–5 years of relevant experience managing communities.
- Proficient in Microsoft Office and comfortable learning new software.
- Excellent written/verbal communication, time management, and problem-solving skills.
- Strong customer service approach with consistent follow-through.
- Must meet background check requirements.