What are the responsibilities and job description for the Director of Operations position at Associa?
The Operations Director helps lead the team to ensure employee and client retention and growth. The Operations Director oversees accounts in the assigned portfolio and assists in implementing processes, procedures, and systems associated with branch initiatives and company-wide business processes. Under the guidance of the Branch President, this role will direct operations staff to research and resolve client issues and interact with other departments in the pursuit of client services while supporting the management team.
- FL CAM License required
- Ability to train required
- 3 years of management/supervisory experience required
- 8 years of Community Association experience and Portfolio Management experience preferred
- Knowledge of Business Math at a proficient level
- Strong Financial Acumen
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
- Professional communication skills (phone, interpersonal, written, verbal, etc.)
- Self-motivated, proactive, detail oriented and a team player
- Initiative and problem-solving abilities
- Confidentiality and discretion in the performance of all duties and responsibilities
- Time management and time critical prioritization skills
Qualifications:
Experience:
- Community Association Management: 8 years (Required)
- Training Employees (Required)
License/Certification:
- Florida Valid LCAM License (Required)
Willingness To Travel:
- 50% (Preferred)
Work Location:
- Multiple locations
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