Concierge

Concierge – Regency
PT / Non-Exempt

As the industry leader in community management, Associa is dedicated to providing the very best resources to associations, property owners and residents with a full suite of management, maintenance and real estate services to meet most any need. To do that, we need the best people. We are currently looking for a part-time Concierge team member who is dedicated to a gorgeous active living community who shares our vision, values and commitment to superior customer service.

Position Summary

Concierge team members are responsible for greeting and assisting homeowners and guests with helpfulness and courtesy. Directing visitors to the proper department or individual, announcing visitors to staff by providing prudent information (name, address, nature of visit, appointment/walk-in), monitoring conference rooms, coordinating courier bag pick up, and issuing and monitoring key fobs when assigned to guests, and more. If you're a determined self-starter with a passion for finding solutions we encourage you to join our dynamic, talented and successful team at Associa Sierra North in Reno, Nevada.

Compensation

$19/hour; direct experience highly considered

Schedule

• Approximately 32 hours per week.
• Shift is 6:30am to 2:30pm for Tuesday/Thursday/Saturday/Sunday.
• This vacancy also requires flexibility to cover staff absences and events as needed.

Essential Duties and Responsibilities:

• Welcome clubhouse homeowners and guests; answer questions; register visitors and issue visitor tags as required; issue fobs upon receipt of collateral.
• Accept and issue receipts as requested for homeowner payments.
• Ensure the conference rooms are neat and tidy at all times (assist with clean up as necessary).
• Accept package delivery and advise the recipient when delivered packages are received at the reception area.
• Performs various administrative/managerial tasks in support of the facility's mission.
• Follows and enforces all community safety and security policies, programs, procedures and rules, and regulations.
• Other duties as assigned.

Qualifications:

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High school diploma High School Diploma or GED Required.
• 0 – 3 years of directly related or closely related experience.

WORKING CONDITIONS

• Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.
• Frequent social interaction.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.

ENVIRONMENTAL DEMANDS

Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.