What are the responsibilities and job description for the Care Coordinator/Scheduler position at Assisting Hands of Birmingham South?
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
Assisting Hands Home Care – Birmingham South
Location: Vestavia Hills, AL
Employment Type: Full-Time
Schedule: Monday–Friday | Occasional On-Call Support
Location: Vestavia Hills, AL
Employment Type: Full-Time
Schedule: Monday–Friday | Occasional On-Call Support
Join Our Mission
At Assisting Hands Home Care – Birmingham South, we believe every senior deserves to age with dignity, independence, and compassion in the comfort of home. We are seeking an organized, compassionate, and service-oriented Care Coordinator / Scheduler to become one of the first members of our growing team.
This is an exciting opportunity to help build a premier home care agency from the ground up while making a meaningful difference in the lives of seniors, families, and caregivers throughout the Birmingham area.
Position Summary
The Care Coordinator / Scheduler plays a vital role in the daily operations of our agency. This individual will coordinate caregiver schedules, support client services, maintain communication with families and caregivers, and help ensure exceptional care is delivered every day.
The ideal candidate is highly organized, thrives in a fast-paced environment, enjoys solving problems, and genuinely cares about serving others.
Responsibilities
- Coordinate and maintain caregiver schedules
- Match caregivers with clients based on care needs and compatibility
- Respond to schedule changes and last-minute staffing needs
- Communicate professionally with clients, families, caregivers, and referral partners
- Assist with caregiver onboarding and orientation
- Support recruiting, interviewing, and hiring activities
- Maintain accurate client and employee records
- Monitor caregiver availability and attendance
- Assist with client intake and service coordination
- Ensure compliance with company policies and regulatory requirements
- Deliver exceptional customer service while supporting agency growth
Qualifications
- Healthcare, home care, home health, hospice, senior living, medical office, or scheduling experience preferred
- Excellent communication and customer service skills
- Strong organizational and time-management abilities
- Ability to multitask and prioritize in a fast-paced environment
- Experience with Microsoft Office and scheduling software
- Positive attitude with a servant-leadership mindset
- High level of professionalism, integrity, and compassion
Preferred Qualifications
- Home care or home health scheduling experience
- Staffing coordination experience
- Experience working with caregivers or healthcare professionals
- Knowledge of HIPAA and healthcare compliance
- Associate's or Bachelor's degree preferred but not required
Why Join Assisting Hands?
- Opportunity to help build a growing healthcare organization
- Meaningful work that positively impacts seniors and families
- Supportive, team-oriented culture
- Professional growth and advancement opportunities
- Competitive salary
- Paid Time Off
- Paid Holidays
- Continuing education and professional development
- Performance-based bonus opportunities