What are the responsibilities and job description for the Workforce Management - Provider Scheduler position at American Family Care?
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
The Provider Scheduling Specialist is responsible for the strategic development, optimization, and execution of provider schedules across multi-site urgent care operations. This role ensures optimal provider coverage, balancing patient demand, operational efficiency, and provider availability across the organization. The position requires a high level of ownership, critical thinking, and the ability to operate as a key liaison between clinical leadership and operations.
This is a high-impact role that directly supports access to care, provider utilization, and overall clinic performance. The ideal candidate is highly detail-oriented, confident working with complex scheduling variables, and able to make independent decisions in a fast-paced, evolving environment.
Core Competencies
- Demonstrates professionalism, accountability, and a proactive, solution-oriented mindset.
- Communicates clearly and confidently with clinical leaders, providers, and operations teams.
- Thrives in a high-volume, fast-paced environment with shifting priorities and staffing demands.
- Maintains strong analytical thinking to balance coverage, demand, and provider constraints.
- Upholds strict confidentiality, compliance, and ethical standards in all scheduling practices.
Key Responsibilities
- Own the creation, maintenance, and optimization of provider schedules across multiple urgent care sites/markets.
- Ensure appropriate provider coverage aligned with patient volume forecasts, seasonal demand, and operational needs.
- Proactively manage schedule adjustments related to callouts, PTO, leave, onboarding, and staffing gaps.
- Serve as a primary point of contact for provider scheduling changes and resolution of coverage issues.
- Utilize workforce and scheduling platforms (e.g., Paycom, QGenda, Solv, When I Work, or similar) to ensure accuracy, visibility, and reporting integrity.
- Partner with operations and clinical leadership to improve staffing efficiency and provider utilization.
- Audit schedules regularly to ensure compliance with internal standards, credentialing requirements, and labor guidelines.
Qualifications
- High school diploma required; associate or bachelor’s degree preferred.
- 2 years of experience in healthcare scheduling, provider coordination, or workforce management (multi-site healthcare strongly preferred).
- Strong proficiency with scheduling systems and Microsoft Excel.
- Excellent organizational skills with the ability to manage competing priorities independently.
- Strong communication skills with experience interacting with clinical or provider-level stakeholders.
- Ability to perform under pressure in a high-volume operational environment.
- Understanding of healthcare staffing models, credentialing, or urgent care operations strongly preferred.
Working Conditions
- Full-time remote role requiring a dedicated workspace and reliable internet.
- Extended periods of computer-based scheduling and data analysis.
- Must maintain strict confidentiality in compliance with HIPAA and organizational policies.
- Occasional travel to clinic sites may be required.
Schedule Expectations:
- Regular Working Hours: 7:00 AM EST – 3:30 PM EST
- Flexibility, if needed: 6:00 AM EST – 2:30 PM EST
- Every other weekend, with the same hours applying
Compensation
- Compensation range: $22.00 – $24.50 per hour, based on experience, qualifications, and relevant healthcare scheduling/workforce management experience.
This is a remote position.
Salary : $22 - $25