What are the responsibilities and job description for the Router/Dispatcher position at Assisted Transportation?
Router/Dispatcher – Olathe, KS
Join our team as a Router/Dispatcher at our Olathe, KS office, providing pupil transportation for Olathe School District, where you'll play a pivotal role in providing safe, efficient, and exemplary transportation services.
Who We Are
Assisted Transportation is the industry leader in providing alternative transportation solutions, for school districts providing transportation to general education and students with special needs.
We have over 25 years of experience of providing safe, reliable, and professional transportation services for those in need, exceeding their expectations every step of the way. We pride ourselves on our commitment to excellence, safety, and professionalism, ensuring that every journey with us is comfortable and secure.
Position Summary:
The Student Router/Dispatcher plays an integral role in establishing and maintaining an efficient and productive transportation department. The Router/Dispatcher performs a variety of duties including, but not limited to, routing, dispatching, scheduling and providing administrative support for the Student Transportation Department.
Reports To: Student Transportation Operations Manager
Primary Job Functions:
Dispatch:
- Communicates and monitors vehicles/passengers according to schedule
- Uses dispatch software to manage efficiency and timeliness of routes
- Ensures transportation requests are completed in an efficient and timely manner
- Processes same day route changes, requests, and modifies routes accordingly.
- Assists drivers with directions
- Reports routing conflicts, driver performance concerns, student concerns and routing improvements to the Supervisor
- Communicate with drivers via two-way radio and/or tablets and contacts drivers to receive or provide information and assist with situations such as equipment breakdowns, road hazards, accidents, student locations, route changes or emergencies; notify schools of late buses or buses involved in emergency situations
Routing:
- Collaborates with district partners to monitor and optimize routing, ensuring efficiency and providing timely alerts for operational issues.
- Assists in the scheduling/assigning of driver personnel on all routes/trips
- Communicates problems and transportation routing concerns to the manager
- Presents scheduling and routing information at meetings as requested.
Secondary Functions:
- Answers phones
- Schedule transportation
- Completes data entry
- Assist with vehicle maintenance
- Function as a driver as needed
- Function as an aide as needed
- Process payroll worksheets and respond to questions regarding accuracy
- Reconcile previous days trips and respond to questions regarding accuracy
- Assist with driver schedules and the variety functions that come along with this task
- On-call duties
- Schedule may vary based on the needs of the department i.e. hours/days scheduled
- Participates in the training and orientation of new and current drivers
- Completes a variety of reports assigned
About the Position:
- Salary-$21 per hour
- Full-Time Hourly
- This is an in-person position
- Monday-Friday – Day time hours (Work schedule may vary, based on the needs of the department)
- Health, Dental, Vision insurance offered
- Generous PTO package
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Qualifications:
- Must be able to work well with others, as part of a team and maintain effective working relationships
- Must be reliable, motivated, and demonstrate a positive professional attitude and appearance consistent with professional image
- Must have excellent organizational, communication and interpersonal skills
- Must be able to work independently and carry out assignments to completion with minimum instructions, adhere to prescribed routines and practice, maintain records, and make reports requiring accuracy and timely completion
- Must be able to meet deadlines on a weekly basis and on special projects as assigned
- Must have knowledge of modern office practices and procedures, including computer proficiency
- Must have sympathetic attitude toward children and the disabled
- Must maintain open/direct communication with immediate supervisor
- Demonstrated ability to remain calm and professional in an environment with frequent interruptions/dynamic environment and handle stressful situations with a diverse group in a tactful and courteous manner
- Apply pro-active problem-solving skills in situations with several variables
- Familiar with appropriate dispatching policies, practices and routing and dispatching software
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $21