Scheduling Manager

Scheduling Manager

Position Description:

The role of the Scheduling Manager is to ensure that clients get required services and that caregivers schedules are accurate. This is not just another desk position! Our Scheduling managers communicate consistently with our field staff, fill open shifts, assure quality of services, and make “best match” for our home care clients. We believe in teamwork and respect. The candidate will work closely with other regional Scheduling Managers, Client Service Managers, Directors, and HR Department for support.

Reports to: Regional Director

Hours of Work: Monday through Friday and occasional weekends when possible. Full-time position. Minimum of 40 hours/week

Benefits:

• Opportunity for advancement
• Generous Salary
• Healthcare options (medical insurance, supplemental insurance)
• 401k with 4% company match
• Paid Time Off

Scheduling Related Duties:

• Take new referrals and schedule the best match with client and caregivers
• Coordinate and schedule shifts as well as fill in coverage while keeping overtime at a minimum
• Supervise and manage caregivers in respective territory/assignment
• Work with our Electronic Visit Verification system to ensure 90% visit compliance
• Collaborate with Payroll Department to ensure all visits are accounted for by managing caregiver’s timekeeping requirements (EVV, timesheets, etc.)
• Keep track of clients changes in service and condition (ie: hospitalizations, re-starts)
• Rotational after-hours on-call (paid)
• Manage 60-day reports
• Maintain 90% satisfaction scores for both clients and caregivers from our quality assurance surveys
• Meet and exceed all KPIs (Key Performance Indicators) assigned to your specific job role.
• Provide ongoing coaching and feedback to those whom you supervise
• Communicate annual Performance Reviews to all caregivers whom you supervise
• Complete special projects and assignments as needed

Recruiting Related Duties:

• Meets regularly to determine staffing needs.
• Screens resumes, interviews candidates (by phone, in person and virtually), administer appropriate assessments, reference and background screening (to include OIG and Sex Offender Registries), make recommendations for hire (or non-hire) and deliver employment offers.
• Serves as an expert for recruiting candidates for the agency.
• Uses traditional and non-traditional resources to identify and attract quality candidates, such as career fairs, on-site job fairs, community network events, etc.
• Develops advertising programs (internal and external), in order to ensure high visibility to potential candidates.
• Follows up with candidates, ensuring that they are provided with updates, on their application status.
• Develops and maintains an excellent relationship with candidates, to ensure achievement of staffing goals.
• Communicates important employment information during delivery of employment offers, i.e. benefits and compensation.
• Conduct New Hire Orientations as necessary.

Skills/Qualifications:

• Previous experience in Home Care is required
• Knowledge and proficiency in computer use
• Excellent interpersonal skills. Must be kind, caring, compassionate and demonstrated ability to work well with others.
• Must have own transportation
• High School graduate with some college preferred.

Requirements:

• Must like to teach and coach others
• Management experience
• Must have valid driver’s license
• Proficient computer skills and ability to adapt to technologies that improve services