End User Support Technician, Junior

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal IT End User Services has a great opportunity for an End User Support Technician (Junior) to join our team in Reston, VA where we support end users across the ASRC Federal Enterprise.

If you are looking to begin a career in IT and can work on-site in Reston, VA, you'll find our culture to include professional development and a passion for "excellence" in providing customer service. The responsibilities include performing on-site end user support, end user hardware maintenance and end user asset management support.

Responsibilities:

• Respond to trouble tickets for troubleshooting application and hardware issues
• On-site support of users in Reston, VA office
• Support call center for troubleshooting as scheduled
• Perform hands on technical duties with Windows devices
• Support end user system maintenance and software installations in a mixed environment
• Configure IT hardware, services, settings, directories, storage, etc. in accordance with ASRC Federal standards and project requirements
• Develop, maintain, and share thorough documentation of installation, configuration, and troubleshooting procedures.
• Image, deploy, and keep inventory of end user

Requirements:

• High School Diploma/GED with 2 years of technical support experience
• Experience using a ticketing system (prefer ServiceNow) is a plus
• Strong proven record learning new technologies and support
• Multi-task and change direction as needed to meet customer needs and priorities
• Strong written and oral communications required Support Senior Executives
• Interface with users in a pleasant and tactful manner
• Be self-motivated
• Quickly learn new IT technologies
• Ability to work on-site daily in Reston, VA
• US Citizenship required to support this position

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement
ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.