FINANCIAL CARE REPRESENTATIVE - PATIENT ACCESS-REGISTRATION

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

The Financial Care Representative works in a call center environment and interacts with customers to deliver exceptional service. Receives inbound patient and customer inquiries, responding in accordance with Aspirus Revenue Cycle policy and procedures in an efficient and courteous manner. Answers questions about billing and collections, explains financial policies and programs, establishes payment arrangements, processes payment transactions, sends itemizations and correspondence, manages mail, coordinates and documents information, maintains call reports and logs, verifies benefits, contacts payers and other third parties, organizes and relays price estimates, participates in problem solving and complaint resolution, connects customers to other appropriate resources.

Responsible for meeting call productivity and quality assurance measures for all customer encounters. Follows standard operating procedures and maintains compliance with HIPAA. Promotes the mission, vision, and values of Aspirus.

May participate in quality improvement projects, financial clearance support, and other duties as assigned by Aspirus Revenue Cycle Leadership.

HOURS: Full-Time or 1.0 FTE, 80 hours every 2 weeks.

Experience/Qualifications

• Knowledge of basic accounting, patient financial practices, and governmental and legal rules and regulations related to billing and collection activities normally acquired through completion of a high school diploma, GED, or equivalent combination of education and experience.
• Technical school or college majoring in some aspect of a health information program desired.
• Knowledge of medical terminology, basic CPT and ICD coding desired.
• One year experience in healthcare billing, medical insurance and benefits, or finance background necessary.
• Minimum of two years' experience in customer service required.
• Prior experience in medical collections and account resolution beneficial.
• Previous experience in call center desired.
• Billing, coding, or collections certification preferred.
• Possesses: Exceptional verbal and written communication skills, problem solving ability, sound judgment, adaptability, and resilience. Average typing speed of 40 wpm with minimal errors. Proficiency in the use of relevant computer applications, call center systems, and miscellaneous office equipment. Ability to complete work with interruptions and time pressures, be accurate and detail-oriented in all work products, and prioritize and meet deadlines.
  
• Expected to work extended hours to meet deadlines, attend meetings, and/or work shift rotation to cover longer hours of operation as needed.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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