What are the responsibilities and job description for the Project Manager, Client Implementation position at Aspirion?
Description
For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.
At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time.
We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.
The Client Implementation Project Manager will oversee the functional and technical implementation of new clients and existing clients that are expanding. Is responsible for managing the overall direction, coordination, planning, execution, and completion of Client Implementation projects with new and existing clients for the organization. Ensuring their projects achieve time, scope, budget, quality, and stakeholder satisfaction requirements with the end goal of delivering a quality experience for all participants
Key Responsibilities
At Aspirion we invest in our employees by offering a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, advancement opportunities, and incentive programs.
Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.
Must reside in the United States within one of the states listed below: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Wisconsin, West Virginia, and Wyoming.
AAP/EEO Statement
Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.
Please note that this position is contingent upon the successful completion of a pre-employment drug screening and background check. These steps are part of our standard hiring process to ensure a safe and compliant workplace.
For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.
At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time.
We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.
The Client Implementation Project Manager will oversee the functional and technical implementation of new clients and existing clients that are expanding. Is responsible for managing the overall direction, coordination, planning, execution, and completion of Client Implementation projects with new and existing clients for the organization. Ensuring their projects achieve time, scope, budget, quality, and stakeholder satisfaction requirements with the end goal of delivering a quality experience for all participants
Key Responsibilities
- Create implementation project plan for tracking each client implementation
- Ensure projects are completed on time by managing deliverables
- Coordinate and schedule internal and external implementation meetings
- Coordinate task completion with internal and external teams
- Follow up with internal teams (sales, IT, operations, help desk) as needed for issues, resources, tasks, etc.
- Update and maintain project documentation
- Support Client Success Manager with client relationship during implementation
- Manage multiple implementation projects simultaneously
- Compile and submit information for appropriate system access and credentialing
- Create and track IT tickets/requests/action items
- Schedule system and process workflow training sessions
- Request Payer contracts and documents
- Apply quality objectives with stakeholder input (e.g., key performance indicators, scope definition)
- Develop, communicate, and implement program/project risk/issue management plans and strategies (e.g., mitigation, avoidance, transfer, acceptance)
- Ensure a seamless transition from project implementation to the appropriate business owners for ongoing management
- Conduct analysis on project outcomes and make appropriate recommendations to improve initiatives
- Other duties as assigned
- Ability to plan and execute implementation / onboarding projects
- Proficient with project planning tools, Gantt charts, Smartsheet, etc. (preferred)
- Confident ability to lead, collaborate, triage, and make decisions in a fast-paced, changing environment
- Basic understanding of secure data exchange methods with willingness to learn conversational basics of file & data types and SFTP file transfers
- Develops and manages productive relationships with partners and key stakeholders regarding project development using effective written, electronic, and oral communications
- Proven ability to use a consultative approach and persuasive communication with stakeholders.
- Ensure deadlines are met by moving projects along and holding key stakeholders accountable
- Craft in depth cross-functional communication strategies for key priorities, cross functional teams & executive leadership
- Shown strength in analytical and problem-solving skills
- Strong Experience in negotiation and conflict resolution
- Strong attention to detail with ability to organize and manage multiple priorities and projects, work to tight timeframes and achieve exceptional outcomes
- Ability to multi-task in a fast-paced evolving work environment with fluctuating priorities and deadlines
- Ability to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership
- Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place
- Demonstrate alignment to our company's values
- Self-starter with high initiative
- Bachelor’s degree required
- Minimum of 5 years of project management and or implementation experience
- Complex claims and/or denial management experience preferred
- Revenue Cycle Management implementation experience preferred
- PMP certification or Six Sigma is preferred
- Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint, Outlook) project management tools (Smartsheet preferred)
- Proficiency in Salesforce Planning tools
At Aspirion we invest in our employees by offering a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, advancement opportunities, and incentive programs.
Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.
Must reside in the United States within one of the states listed below: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Wisconsin, West Virginia, and Wyoming.
AAP/EEO Statement
Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.
Please note that this position is contingent upon the successful completion of a pre-employment drug screening and background check. These steps are part of our standard hiring process to ensure a safe and compliant workplace.