Business System Support Administrator (INTERNAL Only)

What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. 

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

What do we need?

We are seeking a Business System Support Admin to serve as the frontline resource to support users of our proprietary healthcare software solutions. The ideal candidate brings a blend of operational and technical troubleshooting skills, healthcare systems knowledge, and excellent communication abilities.  Experience with Revenue Cycle Management (RCM) systems or healthcare information workflows is highly desired.

You will diagnose and resolve operations reported issues and relay feedback to data engineering and product, support and maintain client and payor system configurations, and manage internal support workflows and dashboards to ensure visibility across stakeholders.

What will you provide?

• Serve as the primary point of contact for software-related support inquiries, triaging and resolving issues efficiently through tickets, chat, and calls
• Provide timely and professional responses to end users regarding platform functionality, workflows, and technical behavior
• Collaborate with data engineering and product teams to escalate and clarify more complex issues, offering detailed documentation and analysis to aid resolution
• Maintain and manage internal ticketing systems, support dashboards, and visibility tools to ensure smooth information flow across teams
• Build, maintain, and distribute technical documentation, knowledge base articles, and FAQs for internal and external use
• Assist with software onboarding for new users by providing technical training and walkthroughs where needed
• Identify patterns in support requests that may point to product issues or gaps in user training, and proactively suggest improvements
• Ensure support processes meet service level expectations and align with compliance and data privacy standards, including HIPAA where applicable
• Maintain client and payer-related configurations, including Health Insurance names, addresses, and other operational settings

Requirements

• Working knowledge of healthcare data systems, billing workflows, or claims management software is a strong plus
• Solid technical troubleshooting skills in a software/SaaS environment
• Familiarity with support tools such as Azure DevOps, Jira, or similar is a plus
• Basic understanding of database queries (e.g., SQL) and the ability to read application logs is a plus
• Excellent communication and customer service skills, with an ability to translate technical details for non-technical users
• Strong organizational skills with experience managing information flow, ticket queues, and reporting dashboards
• Understanding of HIPAA and data security best practices in a healthcare technology setting

Education and Experience

• Associate’s or Bachelor’s degree in Information Systems, Healthcare Administration, Information Technology, Computer Science, or a related field preferred
• 1-3 years of experience in system administration, business operations support, or a technical support role, preferably in a healthcare software or RCM environment

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position starts at $60,000 annually. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.  

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Salary : $60,000