Front Office Coordinator/Receptionist

Aspire Physical Therapy is a specialty outpatient clinic offering pelvic floor physical therapy, concussion rehab, and orthopedic care. We’re a growing, passionate team dedicated to helping patients feel better, move better, and live better—and we’re looking for an energetic, detail-oriented Front Office Coordinator to join us!

Our Front Office Coordinator is much more than the person at the front desk. You are a key coordinator of the patient journey at Aspire—from that first phone call to scheduling, insurance questions, payments, and every interaction in between. You help patients feel welcomed, cared for, and confident that they’re in the right place while helping our clinicians and clinic stay organized and running smoothly.

If you take pride in your work, genuinely enjoy connecting with people, and thrive in a busy environment where you can take ownership and stay one step ahead, we’d love to meet you.

What You’ll Do

• Welcome every patient with warmth and professionalism—creating a positive first impression that sets the tone for their visit
• Schedule appointments, manage phone calls, and communicate with provider offices
• Answering incoming phone calls and communicating confidently with patients
• Responding to voicemails and assisting with referral-related calls and tasks
• Collecting copays, coinsurance, deductibles, outstanding balances, and other patient payments
• Communicating insurance benefit information to patients after appropriate training
• Helping patients understand scheduling and basic billing/insurance questions
• Managing multiple tasks throughout the day
• Completing administrative tasks accurately and efficiently
• Helping maintain an organized, welcoming front office environment
• Support clinic operations by staying one step ahead—anticipating needs, solving small problems before they become big ones, and taking initiative to keep the day running smoothly.
• Uphold confidentiality and maintain an organized, efficient front office space.

What We’re Looking For

• Have excellent verbal and written communication skills
• Are very comfortable talking on the phone and communicating with a wide variety of people
• Are warm, professional, and patient-focused
• Have strong organizational skills and attention to detail
• Can confidently discuss and collect money from patients in a professional and compassionate manner
• Are comfortable learning to explain insurance benefits and patient financial responsibility
• Can multitask and shift priorities without losing track of unfinished tasks
• Are self-directed and able to identify what needs to be done during quieter moments
• Are dependable, punctual, and take ownership of your responsibilities
• Enjoy being part of a collaborative team while also being able to work independently
• Are comfortable learning new technology and computer systems
• Are looking for a long-term position and a team you can grow with

Previous medical office, healthcare, insurance, scheduling, or customer service experience is helpful, but we are willing to train the right person. Attitude, communication skills, reliability, organization, and willingness to learn are especially important to us.

Why You’ll Love Working Here

• Full-time position with benefits (medical/dental/vision/life insurance, 401k, up to 3 weeks paid time off, paid holidays, and more).
• Could be open to part-time for the right individual, but hoping for 5 days per week coverage.
• Supportive, collaborative team that values professional growth and a healthy work-life balance.
• Meaningful work—every interaction you have directly impacts the patient experience and clinic success.

To apply: Please submit your resume through Indeed. We look forward to learning more about you!

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 30.0 – 36.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What interests you most about joining our team?
• This role requires frequent phone and in-person communication with patients, providers, and insurance companies. How would you rate your comfort level managing patient scheduling, calls, and front desk tasks simultaneously?

A) “Very comfortable – I have experience in a similar setting”
B) “Somewhat comfortable – I’m confident but would need some training”
C) Not comfortable

• Do you have previous experience in any of the following areas?

(Select all that apply.)
A) Medical office or healthcare reception
B) Scheduling, insurance verification, or billing
C) Customer service, hospitality, or sales
D) None of the above

Work Location: In person

Salary : $19 - $24