Claims Training Supervisor

Description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Job Summary

• Under the direction of the Claims Manager and Senior Leadership in the Training Department, the Claims Training Supervisor will oversee both Adjuster Trainees and experienced new hires at all levels. This role plays a key part in supporting the claims organization by fostering continuous performance improvement through mentorship and staff development. The Claims Training Supervisor will also contribute to the creation and enhancement of training programs, including, but not limited to, onboarding and training for experienced new hires and career school training for trainees
  
  

Duties And Responsibilities

• Supervise and manage trainees and adjusters of all experience levels
• Monitor, analyze and improve claims performance in all areas including, loss control, LAE, customer satisfaction, associate engagement and development;
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance Company/partner’s policies, procedure and work rules;
• Provide ongoing mentorship, guidance and training of adjuster trainees, new hires and adjusters of all levels of experience;
• Assist in the hiring process of claims staff
• Ensure compliance with reserving and documentation practices
• Provide classroom training, both in person and remote
• Provide on-the job training
• Work closely with the training department to align with training objectives and organizations goals
• Analyze training outcomes and provide feedback to assess the effectiveness of training programs for continued improvement
• Domestic and internation travel is required
• Assist in the development and maintenance of claim procedure manuals and training manuals;
• Work with all levels of claims staff to ensure that the claims department is functioning at its best level of performance;
• Clearly communicate objectives and goals
• Hold regular meeting and one on one coaching
• Review of automobile claim investigations;
• Ability to interpret coverage as well as thoughtful knowledge of California mandated claims handling regulations with experience in implementing those regulations
• Make handling recommendations, and provide directions to subordinates;
• Ensure ongoing adjudication of claims within company standards and industry best practices and regulations;
• Determine, recommend and grant authority for settlement and payment processes;
• Responsible for overall file handling and work product quality of subordinates;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation;
• Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality or possible leave related situations;
• Provide timely and thorough documentation for all things related to employee performance, training, recognitions and/or coaching’s;
• Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department;
• Monitor and supervise employee attendance and time clock entries
  
  

Regular and predictable attendance and schedule.

Requirements

QUALIFICATIONS AND SKILLS:

• Five plus years’ experience in Property and Casualty insurance industry;
• Two or more years’ of supervision or management experience required
• Training, mentoring or management experience preferred
• Must be a self-starter and the ability to work independently
• Must be able to effectively manage time, projects and resources
• Ability to create computer-based learning programs a plus
• Must have a clear understanding of insurance industry practices, standards and terminology;
• Experience handling subrogation, property damage and injury claims required;
• Must be able to pass a background check;
• Must have the ability to work in a high volume, fast paced environment while managing multiple priorities;
• Must have a disciplined approach to all job-related activities;
• Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills;
• Must have strong keyboard skills as well as proficiency in Windows and MS Office products.
  
  

Inter-relationship Component

• Ability to develop excellent working relationships with Staff, Partners, Clients and outside agencies;
• Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere;
• Ability to be a team player and work cohesively with other Aspire General Insurance and Partner Companies’ staff to achieve company goals;
• Able to represent the Company in a professional manner and contribute to the corporate image;
• Able to consistently provide excellent service.
• WORKING CONDITIONS:
• This is an exempt position which complies with alternative work schedule when applicable;
• This work environment is fast-paced and accuracy is essential to successful task completion;
• The office is that of a highly technical company supporting a paperless environment;
• Travel may be required;
• Requires extended periods of computer use and sitting.
  
  

Benefits: Medical, Dental, Vision, PTO, 401k, Company Observed Holidays

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.