Bodily Injury and Litigation Supervisor

Description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Job Summary

Under moderate supervision of management, the Claims BI/Lit Supervisor performs the essential functions of the position, which includes but is not limited to directly assisting and supporting all levels of management in ensuring that the team meets service standards and performs essential functions at or above the quality and service standards of Aspire General Insurance Company.

Duties And Responsibilities

• Review files for coverage, liability and timely handling.
• Make handling recommendations and provide direction to team members.
• Ensure ongoing processing of claims is within company standards and industry best practices and regulations;
• Granting authority to accept, defer or reject a demand is a critical task.
• Approving timecards is an important responsibility.
• Review BI and UMBI evaluations to verify accuracy and recommend negotiation strategy.
• Determine, recommend and grant authority for settlement and payment processes within the designated authority layer.
• Assist with training including Decision Net, CMS Reporting Portal, Acrobat Reader Docu-Sign, ISO Claim Search and other processes as requested.
• Regularly facilitate team meetings and one-on-one coaching sessions with direct reports:
• Assist with various aspects of compiling data for our quarterly Litigation Calibration report.
• Assist with assigning new files to members of the BI/Lit team.
• Establish follow-up tasks for yourself or for management on all newly assigned BI/Lit files:
• Provide ongoing task monitoring throughout the life of the file of certain files and/or file handlers.
• Monitor and follow-up on files not worked in 30 days, files closed with open reserves and red/overdue tasks greater than four days delinquent.
• Resolve complaint calls within your knowledge and authority and forward the others to management.
• Conduct ongoing reserve adequacy reviews and direct reserves be increased when appropriate.
• Grant authority to utilize certain approved vendors to assist with getting ANOIs signed and other tasks, and authorize the use of accident reconstructionist to opine in minimum impact claims.
• Review vendor and legal invoices and authorize the payment of invoices (with the exception of invoices for the retention of experts, invoices for Trials and invoices over $4000).
• Monitor PLDs and TLDs for timely processing and response.
• Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow and enforces Aspire General Insurance Company and partner’s policies, procedures and work rules.
• Assist to identify, recruit, hire and develop top claims talent.
• Achieve targeted performance goals.
• Other duties as assigned.
  
  

Requirements

QUALIFICATIONS AND SKILLS:

• Eight plus years’ experience in Property and Casualty insurance claims.
• Must have a clear understanding of insurance industry practices, standards and terminology.
• Significant experience handling litigated, property damage and injury claims.
• Must be able to pass a background check.
• Must have the ability to work in a high volume, fast paced environment while balancing multiple priorities.
• Must have a disciplined approach to all job-related activities.
• Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills.
• Must have strong keyboard skills as well as proficiency in Windows and MS Office products.
• Prior management experience is preferred.
  
  

Inter-relationship Component

• Ability to develop excellent working relationships with Staff, Partners, Clients and outside agencies.
• Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of goodwill, indicative of a professional environment and atmosphere.
• Ability to be a team player and work cohesively with other Aspire General Insurance and Partner Companies’ staff to achieve company goals;
• Able to represent the Company in a professional manner and contribute to the corporate image.
• Able to consistently provide excellent service.
  
  

Working Conditions

• This is an exempt position.
• This work environment is fast-paced, and accuracy is essential to successful task completion;
• The office is that of a highly technical company supporting a paperless environment.
• Requires extended periods of computer use and sitting.
  
  

Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company Observed Holidays

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

• Dependent on plan selected