Customer Development Manager

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. Position Description: The Customer Development Manager (CDM) is responsible for driving new business growth and retention within assigned accounts and territories. This role focuses on delivering a differentiated customer experience through consultative selling, data-driven insights, and strategic account management. CDMs leverage advanced analytics tools and collaborate with internal and external partners to identify opportunities, enhance customer profitability, and grow ATD's share of accounts. Success in this role requires strong relationship-building skills, business acumen, and the ability to execute account strategies that align with organizational goals. Key Responsibilities Achieve sales, unit, and gross profit goals within assigned accounts and territory. Develop and implement annual sales and marketing plans to drive revenue growth. Identify new business opportunities and execute strategies to expand ATD’s footprint. Build and maintain strong relationships with key customer stakeholders. Utilize advanced analytics tools to analyze customer needs and deliver actionable insights. Provide business solutions that directly impact customer profitability and operational efficiency. Maximize sales opportunities through personal visits and virtual engagement. Maintain accurate and timely records of contacts and activities in CRM systems. Communicate relevant programs, promotions, and initiatives to customers. Partner with internal teams and external vendors to enhance customer experience. Gather and share market intelligence, competitive information, and best practices. Contribute to the development and execution of sales playbooks and strategic initiatives. Competencies Account/Client Management - The ability and skill to manage clients and accounts to the mutual benefit of the account client and own organization including the proficient use of contact management systems, Contract tracking software, CPU Tracker Software CPU Tracker, CRM Software Customer-Focused - Building strong customer relationships and delivering customer-centric solutions Line of Business (LOB) Products, Services & Acumen Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Collaboration- Building partnerships and working collaboratively with others to meet shared objectives Creative Problem Solving - Ability to find practical solutions for unexpected business and client problems. Adaptability - Comfort with unanticipated changes of direction or approach. Qualifications High School or GED degree 2 years of related experience preferred Skills Consultative Selling Relationship Management Strategic Planning Strategic Execution Negotiation Influence Microsoft Office Customer Relationship Management (CRM) Data-Driven Planning Data Interpretations Physical Demands/Working Conditions Physical Demands Category: Office Physical Demands/Work Environment/Travel Requirements: • Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. • Travel required: As required by the position. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace To review our Privacy Policy, click here. Not Ready to Apply? Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you! ATD exists because of, and for, each of us. From the front line associates helping customers to the people working behind the scenes, ATD’s people are driving us toward a brighter future. You're knee deep in updating your resume, searching the open job market and surveying where your next move will be in your career. Now you have stumbled across us and we're in your consideration set for a job opening. Click the link to find out more! The event calendar has been full. At American Tire Distributors (ATD) our associates are valued and work in a fun while productive hybrid atmosphere. We celebrate and come together throughout the year to celebrate many occasions. Your wellbeing is among ATD’s highest priorities, and that is reflected in the benefits we offer to empower our associates and enrich their lives. We regularly sponsor events and initiatives, held at our Huntersville Field Support Center along with in our 120 Distribution Centers, Mixing Centers and Regional Distribution Center locations, to support our mental health and physical wellness to keep you feeling your best. We have hosted over 15 different events, with the added fellowship and social benefit for our associates. Click the link to find out more! The automotive industry at large is evolving rapidly as we see the introduction of new technology, business models and services offerings. ATD sits in the middle of this exciting evolution and is positioned well to help define the future of mobility and distribution. Our organization is home to more than 4,000 associates who enjoy challenging themselves every day to advance their careers and contribute to the future of the automotive industry. In addition to finding individuals that are passionate about growth within our industry, we are also seeking team members that align with our values as an organization. Be Innovative Be Collaborative Be Accountable Be Respectful Be Excellent Through decades of steady growth, American Tire Distributors has emerged as the nation’s premier tire distributor. Working to create a culture that fosters innovation, leadership, and growth in each valued member of our organization. ATD is home to hundreds of hardworking associates who enjoy the rewards of a job well done. From truck driving, business administration to logistics, we are always looking for top talent to join our professional family. To learn more about our company, visit www.atd.com.