Dispatcher and Customers Service Representative

Clean Collection

Extraordinary Service

Environmentally-friendly Disposal

Independently owned, locally managed

Aspen Waste Systems of Iowa is a privately-owned, growing company providing waste and recycling collection services for commercial and residential customers in the Des Moines and Ames metropolitan area.

Aspen Waste Systems of Iowa is currently accepting applications from career-minded individuals to join our administrative team as a Dispatcher/Customer Service Representative. This position offers qualified candidates the opportunity to join a dedicated staff that performs important work processes for Aspen's Iowa hauling operation.

Job Tasks and Responsibilities

Aspen Waste Systems’ Dispatchers and Customer Service Representatives communicate with Aspen Waste Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Dispatcher/Customer Service Representatives handle a large volume of incoming calls from customers, direct drivers as needed, and resolve customer service related issues. Duties include:

• Handles a large volume of incoming calls and addresses the customer inquiry in an efficient and professional manner.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
• Utilizes radio system and tablet communication tools to communicate with Drivers
• Documents customer inquiries accurately and in a timely manner.
• Performs customer account maintenance as required.
• Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day.
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other service issues.
• Troubleshoots and resolves potential issues before they result in service issues.
• Ensures same-day service on missed pick-ups by coordinating Driver movement in the field.
• Other duties as required.

Required Qualifications

• High School Diploma required. Post secondary education preferred.
• Excellent telephone skills
• Proficient in the use of a PC with the ability to learn unique software applications
• Ability to recognize problems and resolve them successfully
• Ability to multi-task with conflicting requirements and deadlines
• Strong problem-solving skills
• Ability to think independently and handle customer inquiries efficiently and professionally
• A knack for learning quickly on the job
• Successful experience in the service industry with a passion for building customer loyalty is strongly preferred

Aspen Offers

• Competitive Wages
• Great work environment with dedicated team members
• Opportunity to join a locally managed, family-owned company
• Paid Time off
• Health, Dental and Vision Insurance
• 401(K) retirement savings with a generous company match

This position is ideal for an individual who wants to join a dedicated team and make a meaningful contribution to a highly successful business.

Aspen Waste Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, age, disability, veteran status, genetic information, status regarding public assistance, or any other characteristic protected by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.