Part-Time Call Taker/Dispatcher

Job description

We are currently looking for a Part-Time EMS Dispatcher position based out of our communications center at our headquarters in Des Moines, IA.

The EMS Dispatcher position is a skilled service work that heavily revolves around customer service. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to a variety of medical situations.

Duties and Responsibilities:

• Receive & process emergency as well as non-emergency requests for ambulance transportation from hospitals, care providers, nursing facilities, etc. in an efficient manner to attain an appropriate and timely response.
• Determine the nature/urgency of calls & initiate appropriate personnel response or other emergency personnel action.
• Maintain close contact with field personnel to monitor response and ensure needed support requirements are met.
• Schedule ambulance transports using a computer aided dispatch system.
• Prioritize calls according to urgency and importance.
• Monitor radio communications for updates to vehicle status and use proper radio etiquette.
• Utilization of dispatch software, maps and tracking systems to dispatch appropriate vehicles and provide directions.
• Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment.
• Analyze and interpret difficult and complex patient care and personnel situations.
• Anticipate and identify problems and take initiative to prevent or correct them.
• Create and maintain a positive and cooperative working environment in stressful situations.
• Establish and maintain effective working relationships with all levels of personnel within the company, medical community, outside agencies & patients.
• Handle a significant number of stressful situations and be able to function calmly, coolly and collectedly under all types of stressful situations.

Requirements:

• High School Diploma or GED from a U.S. accredited school
• Customer Service experience
• Ability to handle confidential and sensitive information in a discreet manner
• Proficiency with computer and related software, i.e. Word and Excel
• Excellent written and verbal communication skills are a MUST (correspondence, reports and assist in the processing of documents as required)
• Ability to answer telephone calls, resolve issues, provide information, and multitask
• Critical thinking skills and decisive judgement within a group setting are imperative
• Ability to sit for long periods of time.
• Proficient in all forms of the English language
• Be a U.S. Citizen or eligible to work and reside in the U.S.

Preferences:

• Medical knowledge/experience
• Experience in an ambulance/dispatching call center
• Minimum typing speed 40 wpm
• Live within a reasonable commute (30 minute average) from 50314.

Pay: $16.00 - $19.00 per hour

Ability to Commute:

• Des Moines, IA 50314 (Required)

Ability to Relocate:

• Des Moines, IA 50314: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $19