Director of Operations - Limelight Mammoth

Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com. 

Job Description

Position Summary 
The Director of Operations provides elevated leadership and strategic oversight across all core departments, including Front Office, Concierge, Guest Services, Housekeeping, Food & Beverage, Culinary, and Engineering. This role ensures an uncompromising standard of service, seamless guest experiences, and a supportive, high-performing team environment. In partnership with the General Manager, the Director of Operations is entrusted with the stewardship of the property’s assets, team, and overall operational excellence. This role reports directly to the General Manager.

The budgeted salary range for this position is $100,000 - $120,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until May 25, 2025.

Essential Job Functions/Key Job Responsibilities
•    Acts as the primary decision-maker in the General Manager’s absence unless authority is otherwise restricted
•    Develops job descriptions, procedures, and operating standards for all departments under their oversight
•    Ensures timely completion of personnel responsibilities, including performance reviews, compensation updates, and standards
•    Maintains organizational structure and effective delegation across departments
•    Communicates and upholds the Residences’ operating philosophy, fostering a fair, secure, and positive work environment
•    Demonstrates ethical leadership with emotional intelligence and professional maturity
•    Prepares reports and forecasts in coordination with accounting as needed
•    Organizes seasonal activities and experiences for owners and guests
•    Takes a proactive leadership role in engaging with owners and guests, addressing concerns and feedback
•    Leads by example in professionalism, grooming standards, and ethical conduct
•    Ensures familiarity with safety protocols and participates in emergency procedures
•    Supports and complies with all policies and procedures of Aspen One
•    Other duties as assigned

Qualifications

Education & Experience Requirements 
•    Bachelor's degree in hospitality, business management, a relevant field of study or equivalent experience preferred
•    Minimum of 5 years combined experience as a Department Head across hotel rooms operations, food & beverage, or engineering

Knowledge, Skills & Abilities  
•    Extensive experience working in luxury hospitality environments known for exceptional guest service
•    Strong knowledge of hotel operations across departments including front office, housekeeping, F&B, and guest services
•    Proficient in financial reporting, budgeting, and interpreting accounting controls
•    Skilled in implementing and monitoring effective cost control measures
•    Ability to lead and inspire cross-functional teams with a hands-on, service-driven approach
•    Strong understanding of operational standards in luxury environments
•    Demonstrated ability to develop and enforce SOPs that enhance efficiency and guest satisfaction
•    Proficient in using hotel management systems, property management software, and related operational tech
•    Excellent interpersonal and communication skills with a proven ability to resolve guest and staff issues professionally
•    Capable of identifying performance gaps and coaching teams to exceed service expectations
•    Adept at managing large-scale projects, seasonal transitions, and multi-department coordination
•    Committed to fostering a collaborative, ethical, and safety-conscious work culture

Additional Information

Work Environment & Physical Demands 
•    Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Benefits 
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster