What are the responsibilities and job description for the Inbound Call Operator position at ASM TRUCK SERVICE?
Job Overview
We are seeking a dedicated and enthusiastic Inbound Call Representative to join our dynamic team. This role is essential in providing exceptional customer support and ensuring a positive experience for our clients. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle inquiries efficiently.
Duties
- Respond promptly to inbound calls from customers, addressing inquiries and providing accurate information.
- Utilize effective phone etiquette to create a welcoming environment for callers.
- Handle cash transactions accurately and securely when required.
- Assist with outbound calling as needed to follow up on customer inquiries or provide additional support.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to resolve issues and improve overall service quality.
- Uphold company policies while ensuring customer satisfaction throughout each interaction.
Qualifications
- Strong communication skills in English, both verbal and written.
- Proficient in using office equipment and computer systems for data entry and record keeping.
- Ability to handle cash transactions with accuracy and integrity.
- Familiarity with sales techniques is a plus, as this role may involve upselling products or services based on customer needs.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A positive attitude and a commitment to delivering outstanding service.
Join us as we strive to provide top-notch support to our customers while fostering a collaborative work environment!
Job Type: Full-time
Pay: $20.30 - $21.25 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $21
