Ticket Fulfillment Associate

POSITION: Ticket Fulfillment Associate

DEPARTMENT: Operations         

REPORTS TO: Operations Manager           

FLSA STATUS: Hourly Non-Exempt         

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE VENUE

View Boston, which encompasses the top three floors of the Prudential Tower, features immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. View Boston was designed with the adventurer in mind and was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here.   www.viewboston.com

THE ROLE

The Ticket Fulfillment Associate is responsible for accurately and efficiently processing and distributing tickets for guests visiting View Boston. This role ensures a seamless ticketing experience, maintains inventory accuracy, and provides exceptional customer service to enhance the overall guest experience.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Greet guests and offer detailed pricing and ticket options.
• Process ticket orders quickly and accurately using the ticketing system (online, on-site kiosks, and at the guest service desk).
• Distributes pre-purchased tickets, group reservations, and event admission.
• Assist guests with ticket related inquiries, including upgrades, exchanges, and troubleshooting issues.
• Maintain up-to-date knowledge of View Boston offerings, events, pricing, and promotions.
• Inform guests of events, closings, restrictions, and any other information necessary to make informed buying decision.
• Accurately reconcile ticket inventory, sales, and payments at the beginning and end of each shift.
• Provide support for the Group Sales teams with ticket distribution at the Guest Services desk for group visits and special events.
• Ensure proper handling and secure storage of tickets, cash, and other forms of payment in compliance with View Boston policies.
• Communicate any ticketing issues, system errors, or guest complaints to the management team promptly.
• Operate a point-of-sale (POS) ticketing system, compute receipt totals and accurately deliver to guests. Assist guests with kiosk operation as needed.
• Handle cash, convert vouchers and/or credit card transactions, make change and issue receipts, valid tickets to guests.
• Accept and verify opening bank, process cash/credit cards from guests and record end of day receipts, prepare deposits for bank and validate deposit against ticketing system reports.
• Maintain a clear, organized, and welcoming ticket fulfillment area.
• Uphold View Boston’s commitment to always providing premium guest experience.
• Follow directions and be a “team” player.
• Perform other duties as assigned by View Boston Management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• 1-2 years’ experience in ticketing, retail, or customer service preferred.
• 1-2 years’ cash handling experience preferred.
• Multi-lingual and sign language capabilities are preferred.
• High school diploma or GED.

SKILLS AND ABILITIES

• Strong attention to detail and ability to handle high-volume transactions accurately.
• Comfortable using ticketing systems, point-of-sale systems, and basic office software.
• Excellent communication skills and guest-first attitude.
• Ability to demonstrate professionalism and customer service – excellent interpersonal skills required.
• Ability to multitask in a fast-paced environment.
• Availability to work evenings, weekends, and holidays.
• Ability to stand for extended periods.
• Ability to lift to 25lbs.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at View Boston (Boston, MA)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.