Public Safety Supervisor

POSITION:             Public Safety Supervisor

DEPARTMENT:     Operations

REPORTS TO:       Director of Operations

FLSA:                     Fulltime, Non Exempt

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POSITION SUMMARY

Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast-paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Greet guests as they enter and leave the facilities
• Answer questions; resolve complaints, and give directions
• Enforce venue policies and procedures
• Report suspicious activity and violations of campus policy
• Respond to guest conflicts, medical situations, and other incidents
• Provide crowd management and assist with crowd movement
• Secure locations and prohibit access to unauthorized individuals
• Challenge unauthorized personnel in restricted areas
• Follow established code of conduct and safety procedures
• Provide exceptional service to all patrons
• Perform regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
• Complete detailed reports on activity during shift
• Complete Written Incident reports
• Verify reports are completed
• Input door schedule into magnetic door lock program
• Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
• Operate and monitor computerized fire alarm system and surveillance camera
• Operate company vehicle to transports employees or patrons around campus
• Take appropriate action in the event of an emergency
• Maintain daily shift schedules and posts
• Assign shift duties to Public Safety Officer/Public Safety Event Staff
• Supervise Public Safety Officer and Public Safety Event Staff
• Report incident to Public Safety Management for follow-up
• Maintain a proactive and positive attitude
• Attend campus meetings in the absence of Public Safety Management
• Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet - i.e. smiling, saying "Good Day" or offering assistance when needed.
• Must feel comfortable when around large groups or speaking to a guest, as needed
• Understands the importance of providing customer service and in understanding of "The Magic is in the Details"
• All other duties and responsibilities as assigned

Knowledge

Public Safety/Security Background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service Background.

Job Requirements

(Some may not be required, but preferred)

 

• Surveillance (CCTV) Skills, preferred but not required
• Working knowledge of Security and Public Safety functions
• Customer Service Techniques
• Fire Alarm System
• Basic Knowledge of Microsoft Office Applications
• Must be able to use a Two-Way radio at all times
• Must maintain a professional appearance at all times.
• Must be able to keep information confidential
• Valid State driver's License with no more than 4 points
• Must be able to pass pre-employment Background check, as well as random checks during employment
• Must be able to pass Pre-Employment drug test as well as random drug testing during employment

Experience

 

• Minimum 1 year experience in Public Safety field
• Minimum 2 year supervisory/field training supervisor experience in Public Safety field

Skills/Aptitudes

Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.

Working Conditions

May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations.
 

To Apply

Please apply online at the Hampton Roads Convention Center website under the About Tab/Careers. 

ASM Global- Hampton Roads Convention Center

1610 Coliseum Drive

Hampton, VA 23666

Applicants that need reasonable accommodations to complete the application process may contact (757-315-1624)  ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.