Supervisor, Public Safety Operations

Center City District (CCD) is seeking an experienced Public Safety Operations Supervisor to oversee the daily operations of contracted security services serving Center City Philadelphia and CCD-managed parks. This highly visible, field-based leadership role is critical to CCD's mission to keep Center City clean, safe, and welcoming for residents, visitors, workers, and businesses. The Supervisor will coordinate the daily deployment of contracted Bike Safety Patrol and Park Security personnel, ensuring service excellence, readiness, and strong collaboration with CCD teams and public safety partners. The position requires a hands-on leader who is comfortable working outdoors, responding to emerging situations, and maintaining a consistent presence throughout the District.

Key Responsibilities

• Supervise daily deployment and performance of contracted security personnel.
• Monitor patrol activities, staffing levels, service coverage, and compliance.
• Conduct field inspections and provide oversight of staff patrols and posts.
• Support training initiatives focused on customer service, de-escalation, emergency preparedness, and safety protocols.
• Foster strong working relationships with CCD staff, Philadelphia police, SEPTA police, and other community partners.
• Respond to incidents, assess potential safety concerns, and coordinate with appropriate agencies when needed.
• Ensure accurate and timely completion of reports and operational documentation.
• Assist with onboarding and development of new security personnel.
• Maintain high standards of professionalism and accountability across all contracted services.
• Participate in park and bike patrol activities as needed.

Qualifications

• A minimum of two years of supervisory experience in public safety, security operations, law enforcement, military service, or a related field.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage multiple priorities and respond effectively to complex situations.
• Ability to work independently and as part of a team.
• Experience coaching, training, and holding teams accountable to performance standards.
• CPR and First Aid certification, or ability to obtain certification upon hire.

Physical Requirements

• Ability to walk and stand for extended periods.
• Ability to work outdoors year-round in varying weather conditions.
• Ability to use handheld radios and mobile technology.
• Ability to ride a bicycle to accompany bike patrol operations when needed.
• Ability to work holidays and weekends to meet operational needs.