Merchandise Associate - One World Observatory

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10 attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
• Re-imagined dining experiences to delight local foodies
• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE

The Retail Associate is responsible for creating the ultimate experience for the observatory guest. Our number one priority is to provide fans with a legendary experience each time they enter the retail space. They go above and beyond to exceed expectations in customer service, merchandise display, and attention to detail.

ESSENTIAL FUNCTIONS

• Provide an exciting, positive, and fun environment for our diverse team
• Greet guests and gauge their interest to provide appropriate sales recommendations
• Consistently operate the POS systems accurately
• Present merchandise to increase sale with add on items
• Describe merchandise features, benefits, and explain use
• Retain current knowledge on promotions and in-store sales and events
• Maintain inventory, merchandise placement, and accurate counts
• Assist in counting inventory
• Continually increase knowledge of products
• Assist the merchandise set-up team with plan-o-grams, merchandise placement, and inventory control
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
• Demonstrate ownership of space by cleaning, re-stocking, and performing any other tasks assigned by leadership

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school graduate, GED, or equivalent experience in comparable company
• Honesty and integrity in all actions
• Ability to take constructive feedback and to make necessary changes
• Excellent customer service and selling skills
• Ability to lift up to 50lbs, stand for extended periods of time, and work extended hours
• Ability to work a schedule that includes weekends and/or holidays
• Innovative self-starter, who can work independently and as part of a team

COMPENSATION

$20.00/hour 401(k) plan.

WORKING CONDITIONS

Location: On Site. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.