What are the responsibilities and job description for the Box Office Ticketing Specialist position at ASM Global?
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed.
Are you ready to be part of the team that is transforming live entertainment? Join us to make Legends happen!
GLOBAL HOSPITALITY
We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops and a warm welcome at every turn.
SUMMARY:
This role will provide daily support to the Box Office Management Team. Must be available to work evenings, weekends, and holidays.
This role will provide daily support to the Box Office Management Team. Must be available to work evenings, weekends, and holidays.
Hourly Rate:
RESPONSIBILITIES:
- Organize communication and event information for multiple venues to ensure ticket agents have the details needed for accurate transactions.
- Manage group orders, employee comps, and marketing ticket requests.
- Open and operate the box office during business hours and events, serving as manager on duty when assigned.
- Reconcile ticketing transactions and cash deposits daily across multiple venues.
- Deliver excellent customer service, including responding promptly to email and web inquiries.
- Handle box office questions independently from management when needed.
- Work effectively both independently and as part of a team.
- Maintain consistent attendance and a professional demeanor with customers, promoters, and company affiliates.
- Manage office equipment maintenance and service schedules.
- Maintain organized filing systems and process invoices, purchase orders, and other financial documents.
- Distribute monthly sales reports to company executives.
- Support management and part-time staff as needed.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
- High school diploma or equivalent
- 1–2 years of related experience.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong interpersonal and communication skills; able to interact professionally with diverse staff, clients, and guests.
- Ability to perform effectively under pressure and meet deadlines in a fast-paced environment.
- Availability to work evenings, weekends, and holidays.
PREFERRED QUALIFICATIONS
- Bilingual in Spanish.
- Experience with Ticketmaster ticketing software
