What are the responsibilities and job description for the Senior Director, Technology Infrastructure and Operations position at ASM Global-SMG?
POSITION: Senior Director, Technology Infrastructure and Operations DEPARTMENT: Information Technology REPORTS TO: Chief Technology Officer FLSA STATUS: Exempt LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! THE ROLE The Senior Director of Technology Infrastructure and Operations has overall responsibility at Legends for the ongoing operations and integrity of Legends technology platform. Reporting to the Chief Technology Officer, the successful candidate will lead a team providing operational support to Legends | ASM Global users and ensures availability, stability and scalability of business systems and platforms. Under this role you will manage, support, and maintain the company’s hardware platforms. This role is pivotal in ensuring that the organization’s technology infrastructure supports its overall mission and objectives. ESSENTIAL DUTES AND RESPONSIBILITIES Strategic Leadership Define and execute the long-term vision for infrastructure and operations aligned with Legends’ business goals. Lead enterprise-wide initiatives for modernization, scalability, and resilience of technology platforms. Infrastructure Management Oversee the design, implementation, and maintenance of core IT infrastructure including data centers, cloud environments, networks, and storage. Ensure high availability, performance, and security of all infrastructure systems. Operational Excellence Manage day-to-day IT operations including incident response, service delivery, and system monitoring. Implement ITIL or similar frameworks to standardize processes and improve service levels. Team Leadership & Development Lead and mentor a team of infrastructure engineers, system administrators, and operations staff. Foster a culture of accountability, innovation, and continuous improvement. Vendor & Budget Management Manage relationships with technology vendors and service providers. Develop and oversee budgets for infrastructure and operations, ensuring cost-effective solutions. Cybersecurity & Compliance Collaborate with security teams to ensure infrastructure meets compliance and cybersecurity standards. Implement disaster recovery and business continuity plans. Cross-Functional Collaboration Partner with application development, data, and business teams to support technology needs. Act as a key stakeholder in enterprise architecture and digital transformation initiatives. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends | ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE 7 years in cloud and on prem server and business technology support 4 years supporting an organization with distributed locations and cloud presence. Technology degree or similar work experience Microsoft Windows Server Microsoft Office 365, collaboration suite and Azure AD Deployment Azure Cloud Server backup technologies IT Management tools (e.g., Active Directory, System Center) SKILLS AND ABILITIES Global technology platforms Ability to drive the bus, lead and motivate teams. IT support, operations, and engineering COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: Remote/USA PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
