Part-Time Gate Supervisor

Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part-Time Gate Supervisor at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Part-Time Gate Supervisor to join our Outside Operations team. Under the direct supervision of the Cashier Coordinator and Outside Operations Manager, the Gate Supervisor must be able to supervise the gate operations and parking credit card sales transactions of all guests within the NRG Park property on a daily event basis. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to. Essential Duties and Responsibilities Include the following: Monitor and supervise Gate Attendant operations and traffic flow at gates. Responsible for communicating event notes and updates to Gate attendants and Outside Operations Management before and after events. Operate, maintain, and troubleshoot equipment such as cashless parking equipment, and radios. Assist in the training and supervision of Gate Attendants and temporary staff. Ensure Gate Attendants follow all company policies and procedures. Resolve customer and Gate staff complaints and issues or escalate to Outside Operations Management. Function as a Gate Attendant, when needed. May perform other duties as assigned. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with all policies and applicable laws. Responsibilities may include training employees; planning, assigning, and directing work; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment. Define problems, collect data, establish facts, and draw valid conclusions. Demonstrate exceptional skills in customer relations, communications and problem solving. Position is routinely required to work outdoors and is exposed to year-round weather elements (heat, rain, cold, etc.) The ability to work long and irregular hours may vary due to functions and may include day, evening, weekends, and holidays. Education and/or Experience High School diploma or GED required. Three (3) years of supervisory experience in a fast-paced environment; or equivalent combination of education and experience preferred. Skills and Abilities Work in a fast-paced environment. Ability to supervise and give direction. Remain flexible and adjust to situations as they occur. Good written, verbal and computer skills. Computer Skills Operate standard office equipment and personal computer(s) using MS Windows, Excel, MS Word, and other Parking Systems software. Other Qualifications Be licensed to operate a motor vehicle in the United States. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand or sit for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Note The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply Please include a recent copy of your resume with a cover letter and salary requirements as part of your application. Only the first 150 resumes received will be considered. Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.