What are the responsibilities and job description for the Food & Beverage Manager position at ASM Global-SMG?
POSITION: Food & Beverage Manager DEPARTMENT: Food & Beverage REPORTS TO: Assistant Director of Food & Beverage FLSA STATUS: Full-Time Salary, Exempt Summary Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Food & Beverage Manager for Legends Global/Pinnacle Bank Arena/Pinewood Bowl. The Food & Beverage Manager, in partnership with the other Food & Beverage Managers, oversees the entire Concessions department including the Warehouse. The Food & Beverage Manager will contribute to the growth and profitability of the business, while maintaining a strong working relationship with the clients and guests by ensuring efficient quality service & products. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Oversees concessions and warehouse associates including developing, promoting, corrective counseling, mentoring, evaluating performance, and providing positive and constructive feedback to improve overall performance. Sets Inventory levels and creates recs in the warehouse, concession stands, portables, bars and kiosks. Orders product for events; inspects and accepts deliveries for quality and accuracy. Maintains existing programs and develops new creative concepts that ensure the highest quality of food and beverage service. Works with the Executive Chef & Senior Food & Beverage Manager to ensure the highest quality F&B standards are met. Oversee prices & portions for products and services within approved profit plan guidelines. Works with the F&B team to ensure that all stands are visually appealing, well lit, with accurate signage. Product at stands and bars must be displayed in the most appropriate way in accordance with the best-in-class industry standards. Study current trends in the industry to understand the most up to date service standards and bring that knowledge to the team to constantly update and improve the operation. Ensure proper repair & maintenance schedule of food and beverage service equipment (Altum Asset Essentials); report plans to replace, remodel equipment, & facilities submitted quarterly to the Director of Food & Beverage Responsible for all aspects of operations to include permanent stands, portable carts, bars, kiosks, and warehouse. Responsible for maximizing sales by ensuring that guests receive an exceptional overall experience and that service expectations are met or exceeded within all unit outlets. Responsible for MBWA “Management by Walking Around” during events to adjust the operation and interact with the staff & guests. Coordinate the End of Month inventory process with the Senior Food & Beverage Manager. This includes entering inventory counts, reviewing discrepancies, and spot check recounts. Works with Senior Food & Beverage Manager to actively attract Concessions Staff and NPO groups and assign positions during events as well as close out events. Works with Senior Food & Beverage Manager in recruiting, training, and staffing all concessions and warehouse areas. Works with Senior Food & Beverage Manager to maintain staff training manual including SOPs. Share responsibility with other Food and Beverage Managers to work within our computer systems to create sales documents, input inventory, code payroll, open and close events in the POS system, work with Humanity on staffing, create POs within our systems, and generally provide the Director of Food and Beverage with any required documents or other similar electronic reporting. Complies with local Health Department and Legends safe Beverage regulations. Ensure all Legends policies and procedures are followed by all staff. Provide excellent customer service to all clients and vendors. Supervisory Responsibilities Shares supervision of Concessions Staff & Supervisors with Senior Food & Beverage Manager Carries out management & supervisory responsibilities in accordance with Legend’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong working knowledge of food safety, sanitation, & general workplace safety standards with knowledge of Health Department requirements Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable. Technologically savvy, with high proficiency in all Microsoft Office programs and Clover Sport POS Software Flexibility, ability to work extended or irregular hours to include nights, early mornings, weekends, & Holidays Willing to accept change, new procedures, & constructive comments Self-starter who can work independently and, on several tasks, /projects simultaneously, and who can contribute to functional areas of the business outside of retail operations. Initiative in identifying and resolving problems timely & effectively. Strong leadership skills are a must. Excellent client/guest relationship management skills Must have professional demeanor and attitude. Must be professional with confidential information regarding any aspects of the company or staff. Demonstrated ability to control costs, generate increased revenue and manage accounts payable/receivable and financial reporting. Strong written, verbal, and interpersonal skills Ability to function in a fast-paced, team-oriented environment. Ability to manage several direct reports. Ability to adhere to Legend’s Inventory control policies and procedures. Willingness to help and assist where needed throughout entire F&B Department. Lancaster County Food Manager permit, within 30 days of employment. Serv Safe Manager, Alcohol and Allergen Certification within 30 days of employment. Desire for self-development and ability to learn and grow within the department. Education and/or Experience Bachelor’s degree or Minimum of four years of experience in the hospitality industry Minimum of two years of previous leadership experience within a sports & entertainment venue of significant size/scope Strong knowledge with Clover Sport POS, inventory software & IT processes Prior experience with Inventory control preferred but not required. Strong financial acumen; analytical & detail oriented Serv-Safe Manager, Alcohol, and Allergen certified. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand & walk for long periods of time. Sitting in a small office environment for extended period. Data entry on the computer keyboard with repetitive hand/finger motions. Use hands to finger, handle, or feel and reach with hands and arms. Walking, bending, lifting, reaching, and repetitive motions for an extended period. Ability to regularly lift and /or move up to 50 pounds. Environmental Working Conditions May be exposed to variable temperatures, including extreme hot and cold, depending on season. Work is indoor and outdoor. May be required to work in confined and/or narrow spaces. Small office environment Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Human Resources Specialist: Morgan Tate Pinnacle Bank Arena 400 Pinnacle Arena Drive; Lincoln, NE 68508 mtate@pinnaclebankarena.com All applicants must apply online to be considered. Applicants needing reasonable accommodation to complete the application may contact the Human Resources Specialist: Morgan Tate at 402-904-4444. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
