What are the responsibilities and job description for the Event Staff position at ASM Global-SMG?
Legends Global, the leader in privately managed public assembly facilities has an excellent opening for PART TIME EVENT STAFF at the Pontchartrain Convention & Civic Center to perform the following duties: MAJOR RESPONSIBILITIES: Guest relations activities that include greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, ensuring the safety of all guests and reacting to requests for service and assistance. Have a full working understanding of the specific event post (i.e. ticket takers, ushers, security, crowd control, door screeners and guest relations) and possess the ability to communicate with patrons. Anticipate problems and appropriate solutions. Ensuring there is an effective and efficient response to patron issues through 2-way radio communication. Keep unauthorized persons out of restricted areas. Represent the company in a polite and professional manner using proper customer service skills. Direct customer service complaints and inquiries to proper manager/supervisor. Abide by facility rules, regulations, policies and procedures. Seat patrons according to ticket and/or event information. Promote a safe working environment for all employees. Will be required to have open availability to work events on an on-going basis including weekends, evenings and holidays. Maintains the proper image and generates positive public relations with patrons and staff. Pick up loose debris/garbage following event if required. Performs other duties as assigned by the Manager on Duty. Skills and Abilities Must demonstrate the ability to read, write, hear, and speak English; clean and neat in appearance, ability to work flexible hours including weekends, days, evenings and holidays; able to stand for long periods; able to walk up and down stairs. This position may require work inside or outside of the building, as needed by events. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply Human Resources Legends GLOBAL -- Pontchartrain Convention & Civic Center 4545 Williams Blvd. Kenner, LA 70065 Applicants that need reasonable accommodations to complete the application process may contact 504-465-9985. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.