Director of Event Services

SUMMARY Under the direction of the Assistant General Manager, the Director of Events leads the strategic planning, budget management, and successful execution of venue events. Leads and mentors event management team members, provides direction, and fosters a collaborative environment to execute events flawlessly. Evaluates event success by producing reports, analyzing key metrics, and identifying areas for future improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES Leads and manages the event management team's coordinated activities for the venue event. Research, review and recommend equipment, materials and supplies required in event services and planning. Manages and coordinates outside service needs with food and beverage contractors, decorators, and other vendors. Coordinate with the marketing department on all media entry into the building before, during, or immediately following events. Prepares Event Services departmental and estimated revenues. Represent venue core values and behaviors intended to illustrate positive public relations with patrons and internal staff. Work extended/irregular hours, including nights, weekends, and holidays, as needed. Prepares schedules and assigns events to the event managers' team. Meet with potential clients, advise on the facility requirements, and negotiate sales of additional services. Work with internal service partners to provide quality service to customers. Serves as liaison for all facility clients to ensure the highest level of customer service for all external service providers. Represents the facility at tradeshows, community events, and industry meetings. Manage meetings, tradeshows, conventions, and conferences contracted at the facility. Prepares annual budget for department. Prepare reports on monthly events for submission to the General Manager and Board of Directors. Develop policies and procedures for the Event Services Department and monitor compliance. Establish new standards of customer service by working with departments in the facility. SUPERVISORY RESPONSIBILITIES Manages and leads Event Managers and Event Coordinators in the Event Services Department. Carries out supervisory responsibilities in accordance with company policies and applicable laws. In partnership with Human Resources, interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards; disciplines employees in conjunction with Human Resources; addresses complaints and resolves problems. QUALIFICATIONS To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE B.S. in Event Management, Sports Management, Hotel Management, or related field 5-8 years of Event Management experience in a Convention Center or related venue 3 years of leadership experience desired COMPETENCIES REQUIRED FOR SUCCESS IN ROLE: Strategic Event Planning Leadership & Management Vendor & Stakeholder Management Negotiation Skills Cross-Functional Collaboration Execution & Operations Management Soft & Interpersonal Ability to travel required COMPUTER KNOWLEDGE To perform this job successfully, an individual should have working knowledge of event booking and scheduling software and spreadsheet software, proficient in Microsoft Word, Excel, and PowerPoint. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily. The employee is regularly required to sit for long hours; using hands to handle files, type, and operate office machines, and to talk and hear on the telephone. Specific vision abilities required by this job include close vision to handle contracts, other office correspondence, etc. HOURS OF WORK AND TRAVEL REQUIREMENTS Irregular hours and land and/or travel may be required. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.