Command Station Operator

SUMMARY Under the direct supervision of the Security Supervisor, the part-time Command Station Operator shall be responsible for the operation of a Continuum Building Security and Access System. Also, a Siemens life-safety-fire alarm system as well as a DvTel CCTV System. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive, record, and respond to alarms and other emergencies in and around the Pennsylvania Convention Center (PCC). Monitor security/safety activities in and around the PCC via closed-circuit television (CCTV) monitors and building audio alarms. Coordinate with contracted security supervision to investigate alarms and /or emergencies with PCC Sub Station Police, Philadelphia Fire Department, and area hospitals. Proficient in the use of the Pennsylvania Convention Center’s CCTV Surveillance System, including monitoring, recording, and playback. Proficient in maintaining the PCC ISS 247 Electronic Incident Reporting System. Receive incoming calls by telephone, radio, and alarm system. Maintain all applicable Command Station logs as directed. Maintain all applicable Command Station equipment. Monitor Building HVAC and Lighting Systems 24/7. Ability to record and maintain the daily building access log and ensure all persons entering the PCC are entered into the electronic health tracking system via the appropriate application or electronic tablet. Assist with operating the ABI Mastermind management system at all PCC entrances, including visitor registration, security screening, and building labor check-in. Other duties, functions, special projects, and responsibilities as assigned by the Security Supervisor. SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE High School Diploma preferred (2) years in public safety KNOWLEDGE, SKILLS, AND ABILITIES Ability to interface with public, outside representatives, and center clients. CORE RESPONSIBILITIES Monitor alerts: Operators watch security systems, alarms, and surveillance cameras for signs of a potential threat or emergency. Assess and verify incidents: They evaluate incoming alerts to determine if they are genuine before taking action. Dispatch emergency services: Operators dispatch police, fire, or medical services when a real emergency is confirmed. Contact clients: They also communicate with clients, employees, or other designated contacts to inform them of an incident or to verify information. Document incidents: They are responsible for accurately documenting all incidents, responses, and communications. Operate equipment: Operators use a variety of equipment, including computers, communication systems, and surveillance technology, to perform their duties COMPUTER KNOWLEDGE Knowledge of computer equipment, telecommunications, and emergency services radio CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily. The employee is regularly required to sit for long hours; using hand to handle files, type and operate offices machines; to talk and hear on the telephone. Specific vision abilities required by this job include close vision to handle contracts, other office correspondence, etc. HOURS OF WORK AND TRAVEL REQUIREMENTS Ability to work irregular hours, including shift work, weekends, and holidays. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Additionally, this document does not state or imply that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.