What are the responsibilities and job description for the NON IT Customer Service position at ASK Staffing?

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Customer Service

Location : South Jordan, UT, 84095 ( Role will start onsite with training expected onsite. After training, 2 days will be flexible remote / 3 days in the office each week)

Duration : 12 -Month Contract

Pay Range is $19 to $21.34 / hr. on W2

Job Description :

Establish and maintain effective relationships to deliver world-class service to our clients.
Handle inquiries by phone and cases from financial advisors and branch employees related to Insurance Licensing, Order Desk, and Policy Services.
Utilize online resources and tools to provide information and resolve issues while following established guidelines for service quality and one-call resolution.
Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research.
Meet team and department service goals established by management.

Skills required :

Minimum 2 years experience with at least 6-12 months experience in a call center or with phone interactions

Excellent listening and written and verbal communication skills

Desire to learn the insurance operations business and invest time and experience to develop expertise

Ability to learn quickly and apply knowledge to new situations

Ability to establish and maintain positive client relationships

Ability to diagnose and solve problems creatively

Ability to recognize and diffuse potential issues and / or difficult interactions

Ability to multitask.

About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. Learn More

Salary : $19 - $21

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What are the responsibilities and job description for the NON IT Customer Service position at ASK Staffing?

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Job openings at ASK Staffing

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